Macbook Pro logic board failure/SoGA

[Deleted User]

Hey everyone.

I bought a Macbook Pro for around £1200 back in 2012 and, a few months ago, it stopped working. I took it to Apple who confirmed it was a logic board failure, and was an inherent hardware fault that had received some notable publicity. However, as I bought it from PC World, I had to take the report to them and ask for a replacement.

Seeing as it's a 'vintage' model (older than 5 years), it cannot be repaired. But, seeing as it's less than 6 years old, they've offered me £230 under the SoGA. Is that a fair offer? Should I take it while I can? I'm incredibly strapped for cash at the moment and was hoping for either a replacement or something a bit more generous as I need a computer for my studies!

bris

Bite their hands off before they change their minds.

Oakdene

As above, you've had 6 years use out of it & have been offered just under 20% of the original purchase price. Take it & smile

Timalay

What kind of work do you use your laptop for? If it's just basic word docs and emails. Maybe consider a Chromebook.

marliepanda

You're not going to get a new replacement for a 5year old laptop.

I definitely wouldnt be betting a new macbook at the moment as a) youre strapped for cash and b) the current offering are rubbish and overpriced (coming from a huge Apple fan! All my tech is Apple but I would not be upgrading my laptop with them now as their range is badly in need of updating)

If you NEED a macbook, look for a second hand or refurbed older model - cheaper and will be at least the same spec as what youve got.

TadleyBaggie

The 2015 model is the last one I would consider, the keyboard on the 2016/2017 models is causing a lot of grief to many users. The touch bar on the latter models is not essential and a bit gimmicky.

My 2012 MacBook Pro retina is still working fine, although it's a bit like Trigger's broom, it's had new screen, new logic board and new bottom case.

[Deleted User]

Thanks a lot for your input guys, really appreciated. I don't need a Macbook right now, but I need a laptop to write my dissertation due next month...and I'll need a Macbook at some point for photo and music editing.

There's a refurbished 2015 model, same spec, for £1600 currently on the Apple Store so I may have a think about that. I'm guessing the 2018 release (if there is a significant one) isn't going to be any cheaper for a 15 inch Macbook

On a slightly separate note, is AppleCare protection recommended?

SuperHan

On a slightly separate note, is AppleCare protection recommended?[/QUOTE]


You may get some challenge on whether it's essential (it's probably not) - but I have it on my MacBook (it came with it when I bought from the education store, but I don't think they do that anymore) and the level of service I got when I took it to the Apple Store broken at 2 and a half years old was phenomenal.


In the end I got an upgrade to a brand new boxed newer model, so I would recommend.

Ant555

Last year I took an Early 2011 15" MacBook Pro i7 to the genuis bar as there was no video on the screen or external monitor.

They took it into the back, ran a test and within 5 minutes diagnosed a problem with the board and that there was something called a 'repair extension program' and it would be covered under that scheme. I left it with them and collected it a few days later all fixed and for free.- remember this was a 6 year old lap top at the time.

I did not buy that lap top from Apple direct but a reseller (who may not even exist any more)

Hope this helps

Ant555

See if your symptoms are as described here

https://www.apple.com/uk/support/macbookpro-videoissues/

mattyprice4004

I'd definitely pop into Apple with it - they may well repair it for you free of charge if you push a little.