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Impossible to cancel Virgin Mobile within 14 days
I recently signed up for Virgin Mobiles' 12 month 100GB SIMO offer on 19th Feb, with the contract starting on 20th Feb. As soon as I first used the Sim I instantly regretted it, as it constantly sticks on 3G (Unlike my EE Sim which stays religiously on 4G in the same phone), a quick check of the Virgin Media community found several posts all with the same problem dating back weeks and no resolution, so being less than impressed with either the network service itself and the customer service I thought I would cancel within the 14 day cooling off period, and stick with EE, and this decision was reached within a few hours of the SIM arriving.
My first attempt to do this was via their customer services, but we seemed to spend a lot of the conversation going around in circles and nothing appears to have been logged and I didn't get the usual "sorry you are leaving text".
So I then sent a follow up letter to their UK head office, highlighting my previous attempt to cancel within the 14 day period, and stating once again in writing of my desire to cancel the contract and sim with immediate effect, once again it appears to have been ignored and the Sim still works and no cancellation text has been sent!.
Finally, on Tuesday night, I emailed the CEO office, as well as every individual Virgin Media customer service representative email address that I could find online from other customers' discussions, pointing out it was my third attempt of three different methods to cancel, and it still hasn't been done. All I have had so far, is a "Thank you for contacting the CEO's office....." auto reply, but once again the request to cancel is being ignored. There were several names on the email and clearly not one has bothered to take ownership of it, or pass it on to whoever would deal with it, including whoever deals with email to the CEO office.
Eventually the 14 day period will be up, and I can predict that Virgin are just going to deny ever receiving the notice to cancel, and i'm going to be stuck with them for 12 months, which I guess is their obvious intention from continuously ignoring such requests.
So three attempts to cancel, using three different methods including a written requests by post and email, and Virgin still won't action the request!.
Any suggestions would be appreciated.
My first attempt to do this was via their customer services, but we seemed to spend a lot of the conversation going around in circles and nothing appears to have been logged and I didn't get the usual "sorry you are leaving text".
So I then sent a follow up letter to their UK head office, highlighting my previous attempt to cancel within the 14 day period, and stating once again in writing of my desire to cancel the contract and sim with immediate effect, once again it appears to have been ignored and the Sim still works and no cancellation text has been sent!.
Finally, on Tuesday night, I emailed the CEO office, as well as every individual Virgin Media customer service representative email address that I could find online from other customers' discussions, pointing out it was my third attempt of three different methods to cancel, and it still hasn't been done. All I have had so far, is a "Thank you for contacting the CEO's office....." auto reply, but once again the request to cancel is being ignored. There were several names on the email and clearly not one has bothered to take ownership of it, or pass it on to whoever would deal with it, including whoever deals with email to the CEO office.
Eventually the 14 day period will be up, and I can predict that Virgin are just going to deny ever receiving the notice to cancel, and i'm going to be stuck with them for 12 months, which I guess is their obvious intention from continuously ignoring such requests.
So three attempts to cancel, using three different methods including a written requests by post and email, and Virgin still won't action the request!.
Any suggestions would be appreciated.
"Dont expect anybody else to support you, maybe you have a trust fund, maybe you have a wealthy spouse, but you never know when each one, might run out" - Mary Schmich
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Comments
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ActionFraud is off-line currently, try consumerDirect here
https://www.nidirect.gov.uk/information-and-services/government-citizens-and-rights/consumer-affairs-and-issues0 -
ActionFraud is off-line currently, try consumerDirect here
https://www.nidirect.gov.uk/information-and-services/government-citizens-and-rights/consumer-affairs-and-issues
I don't think that the OP is in Northern Ireland0 -
I don't think that the OP is in Northern Ireland
oops:o
https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms
https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
03454 04 05 060 -
Actionfraud is for the public to report criminals attempting fraud to the City of London Police, not for their consumer issues. You're just encouraging others to waste police time which is in itself a criminal offence.0
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not just the City, but allright, have a log on a fire on my account!Actionfraud is for the public to report criminals attempting fraud to the City of London Police, not for their consumer issues. You're just encouraging others to waste police time which is in itself a criminal offence.
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Facebook twitter..
Virgin online forum
http://community.virginmedia.com/t5/Virgin-Mobile/bd-p/OtherMobile
Just keep telling them you wish to cancel, be very clear and forceful, and keep saying it.
Maybe go in to a high street store.0 -
not just the City, but allright, have a log on a fire on my account!
The City of London Police is the national lead for cyber crime and fraud for the entire country.
Perhaps you should try and understand what you're talking about before giving out totally ridiculous advice. Do you try and report bad service in your local Aldi to the police as well?====0 -
you said it, what is beyond obviousThe City of London Police is the national lead for cyber crime and fraud for the entire country.
why?
apart from a slip on a first part (inactive service currently), my bet OP had a decent use from Consumer Advice LinePerhaps you should try and understand what you're talking about
(Text removed by MSE Forum Team)0
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