Add your feedback on energy supplier Our Power

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Jeyell wrote: »

Switch to them went smoothly, Meter readings by email were inconsistently replied as being received and billing was poor in that there is no statement or website that provide even quarterly statements. When I left I had to ask several times for a closing account. It said I was in credit for a significant sum and would be paid in 5 working days. Eight days later nothing so called, waited then was told to "possibly" expect my refund in 3 weeks, 2 months after my leave date.
So frustrating when a not-for-profit does this, but its simply unacceptable to hold customer's money unlawfully in the name of business or social conscious.

Welcome to the forum. Suppliers know that they have 6 weeks under the terms of their Licence to raise a Final Bill, and a further 8 weeks before a consumer can escalate a complaint to The Energy Ombudsman.

Our Power's company accounts (Reg No: SC472682) are worth a read:

Quote: The company incurred trading losses of £1k for the year ended 31 December 2017 (2016: losses of £1k). The company has net liabilities of £3k.


.... the Directors believe that the company requires further funding in the region of £7M in order to meet the liabilities of its wholly owned trading subsidiary as they fall due, for a period of at least 12 months from the date of approval of these financial statements (20th June 18)....... Directors are currently in discussions with a number of potential investors ...... there is no guarantee at present that this will be obtained....... Directors are working through significant cost saving and cashflow management plans to assist in actively managing the day to day cash of the company Unquote

To add to their woes, Ofgem has just introduced a Default Cap (which even the big BG is now in the process of challenging) and energy prices have risen. I am not sure that Our Power Energy would be on my short list of future suppliers at the present time.