Add your feedback on energy supplier Our Power

MSE_Andrew

This is a feedback thread on energy supplier

Our Power

Please share your experience with other MoneySavers. Click reply to take part

• Did your switch go smoothly?
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Click reply below to discuss. If you haven’t already, join the forum to reply.

[Deleted User]

Good timing, we're moving house in the next 2-4 weeks and the property is already on dual fuel Our Power.

moneysparrow

I'm with Our Power on their +IMPACT tariff. No complaints so far. Managed to save around £70. Switching was quick and simple too.

Adrian_Mowat

Just joined and their prices are going UP from 4th April

New prices are as follows.

Electricity

Unit rate (pence per kWh) (incl VAT)
13.39 p/kWh
Standing charge (pence per day)
23.19 p/day

Gas

Unit rate (pence per kWh) (incl VAT)
2.82 p/kWh
Standing charge (pence per day)
23.19 p/day

Dunkelmann

I've just joined Our-Power and received the rate increase letter. Come April I will be switching before the rate increases - an eye-watering 11% for electricity and 27% for gas. It is offset by about an £16 annual reduction in standing charge.

It is a shame because I really wanted to support them.

ToLeadABetterLife

Used Energylinx Limited on behalf of quote.our-power.co.uk to raise the switch request on 4/12/18 and the switch was complete on time on 22/12/18.

Had a couple of emails welcoming my switch and that the DD was inplace. No actual letter to say I was now their customer but thankfully EDF told me that day I had left them.

I opted for their Our Fairer Energy Fixed to October 2018 tariff as all suppliers seem to up their rates when things get very cold outside, so hopefully their rates in October will be a good time for general comparisons then.


EDF supplied their final numbers to Our Power which was cheeky as they added an extra £5 electric to the figures I gave them at switch day!

I note there is no website login abilities for monthly DD Our Power customers but that is coming. You can add meter readings online (needs you to enter a few account details though) or via the phone.

I called Our Power to checkout the above and from 13th in the queue it took them 30 minutes to pick up. Chap was very helpful and polite.

So far 5/5 for service (I'll be delighted when I get an online app for meter readings and the like)

System

ToLeadABetterLife wrote: »

EDF supplied their final numbers to Our Power which was cheeky as they added an extra £5 electric to the figures I gave them at switch day!

All losing suppliers will ignore any readings that consumers provide on switch. The gaining suppliers ask you for a meter reading that is verified by the data collectors. Once verified this meter reading/s is/are used to open and close your accounts. The important thing to check is that the two suppliers have used the same reading/s on your opening and closing accounts.

Richie_yip

Switched my electricity supply to Our-Power 1 month ago. Received the key for my pre-pay meter within a week. However, the experience I had is not good:

1. There was no welcome pack or information regarding the product I chose and any tariff information. So emailed them as well as called them twice to ask for the welcome pack. Still do not receive it so far, though received their reply 18 days later saying "Sorry for the delay in our response" without attaching what I asked for.

2. Received their letter 1 week later advising the tariff increase. It made their tariff no longer competitive. But as I chose variable tariff, I can only say I joined at a bad time.

3. I checked the tariff on me pre-pay meter, it's totally different from what I chose. It looks like they have changed my meter to an economy 7 meter which has rate 1 and rate 2. I never have economy 7 tariff before and I don't even know my meter supports this function. Tried to call them but their lines are always busy. Emailed them 2 weeks ago to ask but no reply until now. Checked the tariff info on their websit, found that the tariff on my meter is economy 10 tariff for South Scotland while I am in London. It's higher.

I would like to switch to another supplier right away. But I am worried if my meter can still use a normal tariff. Is anyone have any idea?

wavelets

Richie_yip wrote: »

Switched my electricity supply to Our-Power 1 month ago. Received the key for my pre-pay meter within a week. However, the experience I had is not good:

1. There was no welcome pack or information regarding the product I chose and any tariff information. So emailed them as well as called them twice to ask for the welcome pack. Still do not receive it so far, though received their reply 18 days later saying "Sorry for the delay in our response" without attaching what I asked for.

2. Received their letter 1 week later advising the tariff increase. It made their tariff no longer competitive. But as I chose variable tariff, I can only say I joined at a bad time.

3. I checked the tariff on me pre-pay meter, it's totally different from what I chose. It looks like they have changed my meter to an economy 7 meter which has rate 1 and rate 2. I never have economy 7 tariff before and I don't even know my meter supports this function. Tried to call them but their lines are always busy. Emailed them 2 weeks ago to ask but no reply until now. Checked the tariff info on their websit, found that the tariff on my meter is economy 10 tariff for South Scotland while I am in London. It's higher.

I would like to switch to another supplier right away. But I am worried if my meter can still use a normal tariff. Is anyone have any idea?

https://forums.moneysavingexpert.com/showpost.php?p=74780609&postcount=279 :cool:

What awful customer service you have experienced. How dare an energy supplier change the price of their variable tariff :cool:

Having siad that, I can't find any information to suggest this supplier has changed the price of their PPM variable tariff within the last week.
But if I have somehow missed that, they are required to give you 30 days notice of any such price revision, and according to their terms, if you switch away from them (and they know about this from the new supplier before the price increase occurs) then you get a further 20 days afterwards for the switch to actually take place without incurring any price increase.

Most suppliers do not support a single rate tariff with a multi rate meter, and where it is offered, it is only usually done on the expliciit instructions of the account holder.

If you have a multi-rate meter you would be aware of this as your statements would include details of both registry readings. It cannot be accounted for any other way, sorry.

Edit: here is the list of screens for your particular meter
https://forums.moneysavingexpert.com/showpost.php?p=26960973&postcount=8

But then you probably already know this

spr148

I switched OK but come renewal they have offered me a poor deal compared to the one with the same supplier in Cheap Energy Club - a very expensive fixed deal vs much cheaper variable. On writing they denied that a better deal was available. On replying and quoting the better deal I have received no reply. So I will be switching for the rubbish service.

Jeyell

Switch to them went smoothly, Meter readings by email were inconsistently replied as being received and billing was poor in that there is no statement or website that provide even quarterly statements. When I left I had to ask several times for a closing account. It said I was in credit for a significant sum and would be paid in 5 working days. Eight days later nothing so called, waited then was told to "possibly" expect my refund in 3 weeks, 2 months after my leave date.
So frustrating when a not-for-profit does this, but its simply unacceptable to hold customer's money unlawfully in the name of business or social conscious.