X-O /Jarvis broker awful service

cashbackproblems

Hi

I have been using various online platforms over the years eg HL, III, Iweb, Vanguard direct and switched my shares to X-O last year due to their low execution fees eg £5 per trade, but their overall plaform is awful! Everytime you want to make transfers you have to email them with all details, no divi reinvest, simple things like password resets require you to cal them and even then they provide passwords that dont work and dont allow easy retrieval via the site, close at 5pm and from 430 dont appear to answer calls. If i cant log in tomorrow i am going to complain to the ombudsman.

Can anyone recommend a low cost similar platform for individual uk shares with low transfer costs and divi reinvestments? I have an HL account for funds, but they are costly for shares. I dont envisage transacting more than 1/2x a year with this account just odd payouts.

jamei305

cashbackproblems wrote: »

I have an HL account for funds, but they are costly for shares. I dont envisage transacting more than 1/2x a year with this account just odd payouts.

HL are expensive for funds, and if you will only trade 1/2x a year, cheap for shares.

ValiantSon

iWeb charge £5 to trade shares. There is a £25 account opening fee.

Interactive Brokers charge £6 to trade shares, although there is an inactivity fee.

Barclays Smart Investor charge £6 to trade shares, with a 0.1% annual charge.

ColdIron

cashbackproblems wrote: »

I have an HL account for funds, but they are costly for shares. I dont envisage transacting more than 1/2x a year with this account just odd payouts.

HL don't charge anything at all for holding shares in a GIA, can't get cheaper than that. There is a £45 cap in an ISA. You'll pay an £11.95 transaction charge but unless you have a small holding that's neither here nor there. There are plenty of other places with low or nil custody charges for shares

capital0ne

cashbackproblems wrote: »

Hi
I have been using various online platforms over the years eg HL, III, Iweb, Vanguard direct and switched my shares to X-O last year due to their low execution fees eg £5 per trade, b

Why did you leave iWeb?

EdGasketTheSecond

I have always found x-o / Jarvis to be spot-on for service;

(Text removed by MSE Forum Team)

Alexland

I find the Jarvis X-O fee structure attractive but I don't really see how they can make enough money out of their business model to be viable. Unless they have a lot of other customers who are active traders? At that price, as a buy and hold investor, I would put up with almost any quality of bad service. As long as the money is safe. I wouldn't exceed the FSCS limit with them.

fun4everyone

EdGasketTheSecond wrote: »

I have always found x-o / Jarvis to be spot-on for service

Same for me. They are good imo. Bargain at the price.

EdGasketTheSecond

Alexland wrote: »

but I don't really see how they can make enough money out of their business model to be viable. Unless they have a lot of other customers who are active traders?

They are a publicly quoted company on AIM (ticker JIM) and you can look at their accounts online. They are making a tidy profit. They also benefit from interest on investor's uninvested cash.

Thrugelmir

Alexland wrote: »

I find the Jarvis X-O fee structure attractive but I don't really see how they can make enough money out of their business model to be viable.

Far easier to understand a business model such as Jarvis. Than say Tesco's which resorted to financial engineering to manipulate their financial results.

Thrugelmir

[QUOTE=cashbackproblems;73952705 If i cant log in tomorrow i am going to complain to the ombudsman.

[/QUOTE]

Write your passwords down if you struggle to remember them.