PPI claim troubles advice ??

Tyberious

I started a PPI claim with the help of the resolver and received a letter from Legal & General (policy holder) that the adviser i spoke to was from Mortgage Advice Bureau and i needed to sned my complaint to them, I have tried to make a new claim but the resolver doesn't list the company although i have sent a request for them to be added, I wanted to contact them directly by email (i don't like using phones due to anxiety issue) but unsure how to go about this as the previous email was sent by resolver ? Guessing i could Copy and paste the information from the previous case and simply change the company name but where do i send the email to ??
Has anyone else had to deal with this company that can give advice or just general advice??

dunstonh

Why do you want to complain to them about PPI?

Mortgage brokers/advisers account for under 1% of PPI complaints and the majority of those are rejected. PPI is not generally seen as an adviser issue. Partly as most mortgage brokers only became regulated after 14th Jan 2005 (so you cant complain about pre-2005 sales of PPI) and partly as MPPI is a good form of PPI and most MPPI complaints fail and partly as advised sales and product are a higher standard of non-advised sales.

Finally, unlike the banks, the adviser in question will have this recorded against them even if there is no case to answer. So, adviser/broker firms tend to take it more personally and with the improved process and product, tend to defend it more vigorously. You should not underestimate the consequence to the broker too. I had a mortgage broker pop round some time back in tears because someone stuck in a try-it-on PPI complaint against them.

If you have a genuine missale reason and its post 2005 then fair enough. However, if you are trying-it-on then think fo the consequences and remember you are not dealing with a faceless bank. You are playing with an individual's livelihood and stress levels.

Tyberious

The policy in question was most deferentially miss-sold, Was lead to believe that the policy was needed in order to get the mortgage accepted due various reasons. It was also implied that MPPI had become a standard practice for mortgage applications as it also helped get a better rate in most cases. Its also worth mentioning that I was not alone at the meeting so this isn't a crossed wires issue. The policy was most deferentially taken out after Jan 2005.

Any help on the contact issues ??

dunstonh

Was lead to believe that the policy was needed in order to get the mortgage accepted due various reasons.

Possible but a weak complaint reason. Usually no evidence exists to back that up. Plus, many brokers require the purchase of insurance to allow them to give free mortgage advice. That model is allowed as long as the insurance is suitable. So, that may be the reason why.

It was also implied that MPPI had become a standard practice for mortgage applications as it also helped get a better rate in most cases.

There have been deals where the interest rate was lower if you bought the insurance policy with them. Although that is more typically through the banks themselves.

Any help on the contact issues ??

You complain to the broker that sold it. You will need something stronger than unprovable allegations. They are easy to reject due to lack of evidence.

Wimaway

Could anyone help me please
What is the difference between, PPI and mortgage endowment mis selling?
I have recently, made a claim for mis selling, of a mortgage endowment, via Santander, who passed my details to Aviva.
the original endowment was sold by friends provident, through Abbey National building society, in the 1990s.

I made a complaint about the sale of the policy in 2003, with a payment made to me in 2004, for the difference between the current surrender value, as at November 2003, with what I would have repaid had I had a repayment mortgage from the outset, called a Capital Comparison.

I was offered and accepted a payment of £5,589.29 and signed a form to say I could not make another claim.

In light of the current mis selling, claims, is it worth pursuing this case again, as there is no mention of
Commission, if any, was paid to Friends Provident, or Abbey National, from 1992- 2003.

Any help would be greatly appreciated.

Kind regards

Partridge89

Would be best to start your own thread, poor netiquette to post an unrelated question in someone else!!!8217;s.

Wimaway

Sorry, dunstonh,, if I seem to have asked a !!!8220; silly question!!!8221; , regarding difference between ppi and endowment mis selling, but sad to have received such an insensitive, and unhelpful, reply.

If I knew the difference I wouldn!!!8217;t have asked for help and to receive a reply such as the difference between a banana and steak pie, is unhelpful, insensitive and rude.

This is the first time I have used the mse forum, and will be the last if this is the kind of sarcastic response, I can expect.

I see you are a volunteer Board Guide, should this not be someone, who is happy to help and guide
Other forum users?

[Deleted User]

Wimaway wrote: »

I see you are a volunteer Board Guide

No poster to this thread is a board guide??

Souly

Can anyone please tell me how I go about applying for PPI if I am doing a debit managment plan

Partridge89

Best to start your own thread.

Tyberious

dunstonh wrote: »

Possible but a weak complaint reason. Usually no evidence exists to back that up. Plus, many brokers require the purchase of insurance to allow them to give free mortgage advice. That model is allowed as long as the insurance is suitable. So, that may be the reason why.

At the time I was on a permeate contract with local council that gave both redundancy, sick cover etc so this was not needed on the mortgage policy. Wouldn't this in its self make the insurance unsuitable ??