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Help! 247Rescue not regulated

I've had a nightmare with 247rescue and just cancelled everything. They are saying they can take a long time to give me back money I've paid for a chemical inhibitor I never had and they intend to take another months payment for a service that they never provided due to all the small print. When I said I wanted to make a complaint to claim back money they told me they would not respond to any complaints if I cancelled. So I said I would take the matter further, to which he tells me they ARE NOT REGULATED!!! Can this be true? Or legal? If so warning to all. Don't touch with a barge pole. They may be cheap but if something goes wrong they will find a way to make you pay. In the long run you lose. If anyone can help me identify a regulating body who can help I would most appreciate it.

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