Help barclays!

EarthBoy

colsten wrote: »

They still offer applications for it. https://www.ybs.co.uk/savings/easy-access/cash-transactor.html

No they don't, that's just an out of date cached link that you've got hold of. That page informs us that the interest rate will be reducing on 18.10.16, which is, of course, in the past, so it's rather a giveaway that it's obsolete information. There's no mention of the Cash Transactor among the current product range on their website, - it was replaced by the Cash Card Saver account, which offers an ATM card, but not the standing orders and direct debits that you could have with Cash Transactor.

Cash Transactor is now listed under withdrawn accounts: https://www.ybs.co.uk/savings/interest-rates/withdrawn-accounts.html

Mchambers

OP.....Complain via em to their ceo Jes Staley(jes.staley&ffff.xxx). Replace &ffff.xxx with barclays.com.

Ask them for a final response to your complaint. Then escalate to the FOS. That will cost the Go To bank money and you may get compensation.

ceex

Mchambers wrote: »

OP.....Complain via em to their ceo Jes Staley(jes.staley&ffff.xxx). Replace &ffff.xxx with barclays.com.

Ask them for a final response to your complaint. Then escalate to the FOS. That will cost the Go To bank money and you may get compensation.

Thanks i will be putting my complaint in today how i dont feel the FOS are useful after doing my research they always seem to fob you off and side with the bank, No letter has arrived yet so i might not be getting a letter after all. I will now have to apply for another bank account as the current account i have now isn't a high street one.

YorkshireBoy

Mchambers wrote: »

Ask them for a final response to your complaint. Then escalate to the FOS. That will cost the Go To bank money and you may get compensation.

Not necessarily. From the FOS 3rd qtr 2017/18 report...

We handled 147,775 enquiries from consumers, taking on 80,958 new cases – with 9,191 complaints passed to an ombudsman as the final stage of our complaints handling

That's 11% possibly being chargeable.

YorkshireBoy

ceex wrote: »

Thanks i will be putting my complaint in today how i dont feel the FOS are useful after doing my research they always seem to fob you off and side with the bank.

Always? Not sure what research you've carried out but the FOS actually uphold around 27% of current account complaints. When you consider the very large number of shall we say hopeful complaints they get that's a very large percentage.

ceex

i had a look on trust pilot and everyone seems to say they are biased i also looked through some forums but ill give them a try.

jimjames

ceex wrote: »

i had a look on trust pilot and everyone seems to say they are biased i also looked through some forums but ill give them a try.

73% will probably say their biased - but maybe they had a very flimsy case and were trying it on and the bias is theirs not FOS

DCFC79

Any news OP ?

Flobberchops

It looks like two things happened. First the account was frozen while under review; during this period the money is not accessible other than regular verifiable payments such as wages, pension or benefits. Second the account was closed. The speed with which this happened suggests it was a one-day Notice To Close which Barclays is entitled to do but in practice tends to reserve for cases where fraud, money laundering, or similar egregious breaches are strongly suspected. A letter is generated at the same time, the OP may well not have received this when they learned the account was closed, but should be in possession of it now?

A complaint at this point would be futile as it relates to an active fraud(?) investigation. If you insist on a complaint being logged they will have to formally record it but it will likely be resolved on the spot, ruling in the bank's favour as they are following both regulatory requirements and their own Ts&Cs. At this point, go ahead and escalate to FOS if you like.

Bothering Jes Staley personally with this has a success rate that rounds to zero. The only time a company official would ever step in is if the bank is at fault and there is risk of reputational damage.

I would advise the OP to immediately switch to their other bank account for receiving salary and paying essential bills as there is no set timescale for returning funds from an account closed in these circumstances. Barclays should have given an email address to submit proof of ownership of funds to. Lastly, banks don't go around upsetting customers for no reason! If they've made this kind of serious decision they've obviously weighed it up and used the available evidence. Either the OP knows what account activity has caused this, or some error may have been made. Try getting a copy of your credit report from one of the three credit reference agencies, and also get a CIFAS report.

Would be interested to hear what the outcome is.