Ryanair not honouring price promise

Msc19671

Ryanair not honouring price promise
23rd Feb 18 at 6:40 PM
#1
I posted a claim for the price promise difference with Ryanair as TUi flying from Bournemouth to Tenerife 24/7/18 to 7/8/18 was £ 80.05 cheaper. Ryanair "Price Promise states – find a cheaper fare and we’ll refund the difference + €5 to your My Ryanair account"-
I requested the money difference using their online form and attached a screenshot of the TUi quote as evidence, but they have refused to honour their advertised promise any help will be great.

Look up:-
Ryanair Unveils 2018 “Always Getting Better” Plan including 5 Year Plan To Eliminate Plastics
31 Jan 2018 – Price Promise – find a cheaper fare and we’ll refund the difference + €5 to your My Ryanair account

This is their response :-

Dear Customer,

Thank you for contacting Ryanair.

Please accept our renewed apologies for any inconvenience this matter has caused you and we hope that you will afford us the opportunity of serving you more successfully in the near future.

Unfortunately as per the previous responses you have received, our standpoint remains unaltered that means according to our agreed Terms and Conditions Article 10.1 all monies paid towards Ryanair are non-refundable.

Due to the above we regret to inform you that no refund is due in this instance.

Should you have further questions please do not hesitate to contact us.

Yours sincerely,
Thomas
The Customer Service Team

For and on Behalf of
Ryanair DAC

Msc19671

If you look up "Ryanair Unveils 2018 Always Getting Better!!!; Plan including 5 Year Plan To Eliminate Plastics" 31 Jan 2018. I can not post the link.
Price Promise -; find a cheaper fare and we will refund the difference to your My Ryanair account

dj1471

It doesn't look like the price promise has actually been launched yet, merely announced in the press. I can't find anything about it on their website.

soolin

I agree, it doesn't appear to have been launched yet, all there is so far are press releases talking about changes coming this year.

https://www.ttgmedia.com/news/news/ryanair-unveils-new-price-promise-and-non-recyclables-pledge-13084

OP did the price promise show as a guarantee on the Ryan air site at all on the date you booked? Or have you anything else apart from Wes stories to suggest the price promise was in force and guaranteed on the date you booked?

soolin

Ok, a bit more digging and I found this

https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/Making-a-reservation/What-is-RYANAIRS-lowest-fare-guarantee

Effective Date: 12th February 2018

It appears to be in force from 12 th February , so when did you actually book?

Caz3121

this article here also mentions time within 2 hours of the original times
http://www.mtv.co.uk/travel/news/ryanair-announce-major-new-pricematching-plan
as long as the flights go to the same airport on the same day, within a 2 hour window, Ryanair will pay you whatever you paid above that cheaper price.
as the difference in the Ryanair/TUI flights is over 7 hours then, if this is indeed the case, the claim would fail

Msc19671

We booked on the 23rd Feb, and I received an email in the evening advertising the Ryanair always getting better 5 with the Price Promise
`Find a cheaper fare and we'll refund the difference and an additional £5 to your myRyanair Account` There was nothing about terms and conditions and nothing mentioned about a 2hr window.

If they are claiming now a 2hr window then flying out from Bournemouth makes it impossible to make a claim due to only two flights Ryanair and TUi flying out once in the day. Tui at 14.35 and Ryanair 07.00

What a joke it is their claim to be the lowest fare airline

Les79

Msc19671 wrote: »

There was nothing about terms and conditions and nothing mentioned about a 2hr window.

That sounds unlikely to be honest, it should be somewhere in the email you received.

If you didn't, then I would be firstly asking Ryanair to point out WHERE Ts and Cs are in the correspondence sent or the website links you visited/documents filled out when submitting the price promise.

If, after all of that, there is nothing then I think you've got a fairly good case to take them to small claims court over it.

Msc19671

https:
//mirror1.ryanair.com/nl/jsp/m.jsp?c=%403rJyHQzLNsnPybSxBL%2F3lWkkpFWEirBA8AFQNV1QTxU%3D&cid=DM712198&bid=-65188999[/url]

If you go to this web address this was what was sent. You would have expected it would have said subject to terms and conditions. Their normal terms and conditions have nothing about any Price promise, only art 10 which says they do not do refunds.All I keep getting back from Ryanair is art.10 terms and conditions, and today I received an email form Ryanair with a web link to their price promise 2017 double the difference which ended in Oct 2017. Looks like they haven't got a clue.

From Ryanair

I refer to your online correspondence dated on 24/02/2018.

Ryanair has a Price Promise offer. Please visit the following link and read the conditions carefully. ryanair.
com/gb/en/useful-info/about-ryanair/our-guarantees

Thank you for flying with us and I hope we will have the pleasure of welcoming you on!!!8211;board another Ryanair flight again soon.

Yours sincerely,

BorisThomson

The web address doesn't work (even editing out the bits), do you have a screen print?

LilElvis

BorisThomson wrote: »

The web address doesn't work (even editing out the bits), do you have a screen print?

I got it to work but doesn't seem to relate to this offer but rather one that ran from October 2016 to October 2017.

https://www.ryanair.com/gb/en/useful-info/about-ryanair/our-guarantees