Help - strange message from spybot on laptop

andyrules

OK, I tried to load spybot on mum's lappie (she has no spyware, just running Norton. )

As it finished installing, everything completely froze and wouldn't even shutdown, so i've brought it home to ask you guys for help. Managed to get it restarted and tried to run spybot, but it keeps saying the engine will start in (counts down) so many seconds then a message pops up - 'the exception unknown software exception (OxOeedfade) occurred in the application at location Ox77e6d756.'

Does anyone have a clue?

Cheers

andyrules

Anyone? The message now won't even let start up load, how do i get rid of it?

When I try and boot, this message blocks everything loading!

Desperate.....

Stompa

I'd suggest asking here:

http://forums.spybot.info/index.php

Browntoa

I'd go into safe mode

http://www.pchell.com/support/safemode.shtml

and uninstall spybot, also try using system restore

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

to go back to before you tried to run spybot

Browntoa

then boot normally and download and run

http://www.superantispyware.com/index.html

the free version on the left

andyrules

I'll do that, but do you know what's happened?

Browntoa

no....I know the newest version of spybot is a bit "buggy"

andyrules

Mum's lappie takes forever to load, I'm on with it now - I used a link to spybot from one esspresso posted recently for someone, thought it would be idiotproof...

pchelpman

Browntoa wrote: »

...the newest version of Spybot is a bit "buggy"

This correct. If version 1.5 is on the computer then deleted/uninstall it and download a fresh copy of v 1.5.1 from Safer Networking ....

http://www.safer-networking.org/en/index.html


See if that helps.


PCH

andyrules

yup it is 1.5, but has come up as spyware doctor.

andyrules

I think I've got rid of it but cant access net to download the superantispy, even though I'm sitting next to a router.

ummm, no card to put in ..