Hammonds bedroom issues / advice

ncfc1980

Hi all,

I wonder if anyone has any advice on how to deal with a rather unsatisfactory bedroom installation.

So, we recently purchased a fitted bedroom from hammonds with installation scheduled to start Monday lunchtime and last 1.5 days. At 1430 the fitter still hadn't arrived, I chased this with hammonds and was told he had been delayed and should be with us in 30mins but the installation should still be completed in time, obviously I found this difficult to believe, I kid you not, when i stated my dissatisfaction at this the Customer Services Rep said "Well what do you want me to do about it!" . The fitter subsequently arrived and informed my wife he had been delayed as they had been unable to find our shipment in the warehouse as they were saying it had been shipped on 14th Feb and installation completed. He subsequently found it himself but the bedside cabinets were missing.

I contacted hammonds again on Tuesday morning as the fitter had informed my wife he would be unable to complete the fitting as the bedside cabinets needed to be bulit into the boxed headboard and over-bed cabinets. I spoke with a young lady who said someone would phone me back.

By 1600 no one had phoned me back so I contacted them again. At this point I was rather frustrated as we have no access to our bedroom as we have a half completed fitting and lots of bits still awaiting construction. Also no access to our sons room as we have had to move all our stuff into there. So my wife, my 7 yr old son and I have already spent 2 nights sleeping on mattresses in our living room (inconvenient but we only expected that to last 2 nights on the basis of a 1.5 day fitting). The guy I spoke with finally informed me that the bedside cabinets had not been ordered despite them clearly being on the order form. He told me they had now been ordered and would be ready for fitting next Tuesday. I was really irritated that it would take a week to make 2 bedside cabinets and ship them for installation and was there nothing that could be done to expedite them, given the fact that we can't access our bedroom and are all crammed in the lounge. He said no, at which point I said I was tempted to say take the lot away and refund me, to which I would expect them to say "what can we do to help this dissatisfied customer" instead he said quick as a flash "you could do that but you'd be liable for 75% of the cost". Again I stated my dissatisfaction and asked to speak with someone senior, to be told they would just say the same. I protested further and was told someone would contact me.

This happened, I asked for the calls to be listened to and was contacted again by a manager again today.

She informed me that she had listened to the calls agreed it was unsatisfactory and would see if she could move the fitters other work around to ensure he was available Tuesday to complete the installation but could not guarantee this. She understood that I would like some compensation and would be prepared to offer me £150. I said this wasn't really satisfactory and I would hope that they would wipe off the final £600 of the £4000 cost that is due on completion. She said that this was very unlikely and I should seek some legal advice if I wanted further redress.

On top of all this we had decorators scheduled to start downstairs yesterday, they are having to navigate around us trying to live out of the room and there is no certainty that they will be able to complete our or sons bedroom before weds at which pointthey have other work scheduled and won't be able to come back for 3 weeks. And to top it all we then need to get carpets fitted which again is being delayed.

Does £150 compensation sound reasonable given the above and does anyone have any advice on how to push for more, other than point blank refusing to pay the final £600 and going to court.

Sorry for the long rant and thanks in advance.

societys_child

been delayed and should be with us in 30mins but the installation should still be completed in time, obviously I found this difficult to believe, I kid you not, when i stated my dissatisfaction at this the Customer Services Rep said "Well what do you want me to do about it!"

Erm, well what did you want him to do about it? Come round and do it it himself?

If only the fitter had a time machine . . .

ncfc1980

Maybe an explanation, apology or attempt to placate as opposed to a dismissive couldn't care less response to a customer who is paying a lot of money? Just a thought....

Warwick_Hunt

Mattress back in the bedroom, son in his room and the decorators could crack on downstairs.

Quite simple no need to turn it into a drama.

Doozergirl

I got halfway down. If this is as bad as it gets then life is really good.

Of course £150 is good. You will still have what you paid for at the end, despite having to sleep on your own mattress in your own house.

What isn't good is the state of your head to spend so much time and negative energy on it. You're winding yourself up. Find solutions, don't blow it up into a bigger problem.

This week, so far, my kitchen ceiling collapsed, my son dented my car and my house and car keys were stolen from my husband's car along with evidence of where we live. This afternoon I had to return from London, change my door locks, have hidden my expensive car hoping the perpetrators don't come looking for it before I can get the keys reset at the dealership tomorrow. On the upside I had a great night last night, I have a new bathroom coming, a potentially chunky job about to happen and my lovely friend just popped round with an early birthday present as she goes away before my big day. Stuff happens but getting angry and ranting helps absolutey nothing. The fact is, if you don't think and dwell on things they don't bother you. It isn't other people that affect our mood, it is our own minds. We have a choice. Focus on good or focus on bad. I choose good. You will shortly have lovely new wardrobes, a decorated house and new carpet and know next time to build a little bit of leeway into a project.

Two tiny boys died today in Coventry, the trial is happening over the deaths of eight innocent people on the M1 and pregnant mothers and tiny innocent children are being slaughtered in Syria. Every day is a great day and huge blessing for people like us.

angelin77

Doozergirl Puts everything into perspective really.