Problems with TOTO Energy

mash34

My parents joined them March 2017. In Dec 2017 payments were £119 a month, Jan 18 onwards £179. Text from an email around then, funnily enough we're still being charge the winter tariff!



[FONT=&quot]Your Tariff[/FONT]

[FONT=&quot] TOTO Smart Discount Variable Saver[/FONT]

[FONT=&quot]Next payment date[/FONT]

[FONT=&quot]06 January 2018[/FONT]

[FONT=&quot]Your current monthly payment amount[/FONT]

[FONT=&quot]£119.43[/FONT]

[FONT=&quot]New monthly amount for Winter[/FONT]

[FONT=&quot]£179.15[/FONT]

[FONT=&quot]New monthly amount for Summer[/FONT]

[FONT=&quot]£59.72[/FONT]

06 Jul 2018 £179.15
06 Jun 2018 £179.15
08 May 2018 £179.14
09 Apr 2018 £119.43
09 Apr 2018 £59.72
06 Mar 2018 £179.14
06 Feb 2018 £179.14
08 Jan 2018 £179.14
06 Dec 2017 £119.43
06 Nov 2017 £119.43


There are no bills available online and they've never received any through the post.


Then they get a call from Octopus Energy 1/5/17 who had all their details, amount spending with Toto, details of emails they'd been sent, beyond dodgy.


So it's time to cancel the direct debit and move to another provider, then the monkey is on their back to prove any monies are owed!

crazybear

Has anyone successfully used resolver to get a refund from Toto? I've got a case logged with the ombudsman via resolver and I'm wondering about the chances of getting account balance.

tmacka

I've had the same problem - they've been taken money months after leaving them - they have replied and say they'll refund my money in 28 days - it is ridiculous that they took my money without approval and won't refund it immediately. This is several hundred pounds that has resulted in my accumulating interest on a credit card bill I couldn't pay off fully because of their taking my money. In any other area of life this would be fraud or theft, however lots of big companies seem to pretty much do what they want and get away with it.
I previously had a problem with Scottishpower who had messed up my meter readings and ended up issuing me a backbill of £11000! I'm still trying to resolve this one. The Ombudsman have helped here, although it is still not fully resolved.
Basically power companies provide a service that we have no choice other than to take from someone as everyone uses electricity and gas, so they get away with absolutely awful service.

Totosucks

Hi all, my experience is as the other posts. I also joined in July 2017 and changed supplier in January 2018 when Toto decided to hike their prices. They took two further payments from my account and failed to refund these. Like all above, Toto did not reply to my emails or phone calls.

However, I managed to reclaim the refund through my bank explaining about the overpayment and charged additional sums to Toto.(Please contcat me for my details through the forum administartor). I cheked that Toto actually owed me the two sums of money

What transpired afterwards is that some months later, Toto set up a new Direct Debit without my instructions and I am in the process of asking my bank for that sum back and I have contacted Toto that I will likely be asking Toto for additional sum.

MEJones

I left Toto Energy back in June this year after the hiked my DD up from £50 per month to £75 per month, I left as soon as they did this, there was no notification and even after the coldest winter on record I was still in 3 figure credit, it appears impossible to get my money back after repeated contact to them, would not recommend this company to anyone.

Ilovecats06

Toto energy came knocking on my door a few weeks ago they said they had been authorised to be in my area and had what I thought was a meter reader and he said he wanted to have a look at my meter so I unfortunately let him in. He looked at it and said you haven’t got a smart meter that’s alright then sat himself down without being invited I might add he then proceeded to tell me that Scottish power( even though I had a southern electric meter) are going to be hiking up their prices really high soon and that totos are going to be frozen and that Scottish power are going to be charging for smart meters to be put in and how they don’t have them yet. I informed him that I’d had a letter through from southern electric a while ago offering me to upgrade to a free smart meter, but I’d decided to stick my economy seven meter. He then said I don’t want to bother you and left. I’m not happy about being lied to to try and get me to sign up and fuming that he managed to blag his way in by saying how he has been authorised to be in the area and asking to look at my meter. I’m wandering who the people are to complain about them I’m not the only one so toto must bring telling their sales people what to say.

JXHogan

Ilovecats06 wrote: »

Toto energy came knocking on my door a few weeks ago they said they had been authorised to be in my area and had what I thought was a meter reader and he said he wanted to have a look at my meter so I unfortunately let him in. He looked at it and said you haven’t got a smart meter that’s alright then sat himself down without being invited I might add he then proceeded to tell me that Scottish power( even though I had a southern electric meter) are going to be hiking up their prices really high soon and that totos are going to be frozen and that Scottish power are going to be charging for smart meters to be put in and how they don’t have them yet. I informed him that I’d had a letter through from southern electric a while ago offering me to upgrade to a free smart meter, but I’d decided to stick my economy seven meter. He then said I don’t want to bother you and left. I’m not happy about being lied to to try and get me to sign up and fuming that he managed to blag his way in by saying how he has been authorised to be in the area and asking to look at my meter. I’m wandering who the people are to complain about them I’m not the only one so toto must bring telling their sales people what to say.

Having read through some of the other forum threads regarding Toto Energy - see below for one example - allow me to give you some friendly advice.

It seems Toto are, allegedly, in the habit of switching customers without their say-so, and potentially even going so far as to switch customers who have said, "no" to the switch. From what you have posted, it would seem that the sales rep. has had access to your meter, and as such could have taken down the number to put on the switching form, thereby making it look like you did authorise a switch.

The best thing you can do is contact your current supplier in a week or so and check they haven't started the switching process. Also, make them aware that they may try to do this after that date, and expressly tell them in absolute terms that you do NOT wish to switch to anyone for the time being. Or, you can contact them today and nip it in the bud, informing them that ANY attempt by Toto Energy to claim the supply of energy to your property is fraud, and the switching instruction is therefore counterfeit.

Hope that helps,

James

P.S. Can't post links - apparently, I am a new user, having only been a member of this forum site for....oh.....some 8 years plus. So, here's the title of one of the threads, should you wish to read some of it: Toto Energy reviews: add your feedback

Ilovecats06

Thank you very much ��

dogshome

There have been a number of the newer energy suppliers, who have failed this year - Not saying Toto will follow, but hanging onto Customer Credits is not a good sign.


Ofgem say that supplier failure is not a problem as affected customers will be simply rolled over to another supplier, but,in the middle of the changeover are the administrators dealing with the bankruptcy who will demand payment of debt owed by customers, and deal with money owed to customers.


Recent postings show that, probably because the books are in a mess, the administrators are demanding debt payments not justified by the billing history, with 'new' figures calculated for those with credit balances.


If I were an ex-Toto customer with an unpaid credit balance, I would be quickly writing a letter to Toto headed Complaint, setting out the detail of the Credit and the amount of time it was owing, and posting it by Royal Mail with a Certificate of Posting.


With this in play the administrators can't argue, and must just pay out the money

wavelets

dogshome wrote: »

...
Recent postings show that, probably because the books are in a mess, the administrators are demanding debt payments not justified by the billing history, with 'new' figures calculated for those with credit balances....

Any customer of any energy supplier who thinks they are finding themselves in this position, would be well advised to read and follow the MSE advice found here:

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

dogshome wrote: »

If I were an ex-Toto customer with an unpaid credit balance, I would be quickly writing a letter to Toto headed Complaint, setting out the detail of the Credit and the amount of time it was owing, and posting it by Royal Mail with a Certificate of Posting.

Any customer of any energy supplier who thinks they are finding themselves in this position, would be well advised to await the final bill to be produced first; customer may need to allow up to 6 weeks for production of that final bill.

The final bill will hopefully have a settlement date specified, which should normally be about 2 weeks from the date of that final bill.

If things are progressing within these timeframes, then there is no real basis for a complaint. If you waste your time, and more importantly, your hard earned cash sending one in, expect the response, at laestinitially, to be to refer you to these typical timeframes.

No need to worry about any money owed - any credit is fully protected by Ofgem safety net should the worst ever happen to your supplier.