Electricity

Elizabeth_Watts

My Daughter is in a student let with several meters for electricity,she determined which meter Is hers ,confirmed by the letting agents but can not get the energy provide to amend their records to show the correct meter for the correct property to be able to pay the correct amount
This has been going on for four months and numerous phone call nobody will sort it out.

molerat

She needs to raise a formal complaint with the supplier in writing headed big and bold FORMAL COMPLAINT. They then have 8 weeks to arrive at a satisfactory conclusion otherwise she proceeds to the ombudsman.

In the mean time she needs to take regular readings and make sure enough money is put aside to pay the bill when it arrives.

pooch

Elizabeth_Watts wrote: »

My Daughter is in a student let with several meters for electricity,she determined which meter Is hers ,confirmed by the letting agents but can not get the energy provide to amend their records to show the correct meter for the correct property to be able to pay the correct amount
This has been going on for four months and numerous phone call nobody will sort it out.

What is the sticking point?