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O2 "business" contract
edited 30 November -1 at 12:00AM in Consumer Rights
5 replies 739 views
I've been sorting out my grandmothers direct debits and she has 2 contracts at the moment, so she wanted to cancel one, upon speaking to O2 they've informed me they cannot do anything because the contract was set up with a 3rd party telecom called Aerial Telephones.. She explained to me that when they rang her they said it was time to renew her current O2 contract, she agreed to it.. However she never agreed to a 3 year business contract? I can understand the usual 2 year contracts but because it's for a year longer than expected it's more money for nothing and on the basis they sold her a contract with misinformation is there anything that can be done? I've put in a complaint through O2 but have yet to hear back.