Universal Credit Help

Annarieb

Not sure if anyone can help me here. Unfortunately I lost my job before Christmas which has resulted in my husband and I being told to apply for Universal Credit in order to get some help with rent whilst I look for work. I made the claim on 17/01/18 attended my interview as did my husband. My husband works 45 hours a week and earns an average of £22,000. We have two children aged 14 and 4 years old. I have checked our claim this morning as our decision/payment date was looming and it’s calculated a payment of £0. From the Statement of Payment it looks as though they have processed our claim and not taken 2 dependant children into account. It just states the general adult amount for a couple over 25 then shows our rent amount which has been reduced by 25% as we live in a 3 bedroom house and UC seem to think we live here as a lone couple with no children. When I made the claim I included all the details for both children and even went over these details with my work coach so I am unsure if this is a mistake on UC part or is this right that we don’t qualify for the child element? Anyone else had the same thing? Will obviously call them first thing tomorrow but was just looking for help from anyone who may know.

PLYSU

That is terrible. I am not 100% sure but when you make a claim, they have to tell tax credits to terminate their claim and wait so UC can include the children on theirs. Maybe that is why the claim seems incomplete.

poppy12345

If you put all of your details into here, it will tell you if you're entitled to anything.
https://www.entitledto.co.uk/

Annarieb

Thank you Poppy! I’ve done that and it’s sayinf yes we are hence why it doesn’t seem correct. We received notification weeks ago from TC saying they were stopping our payments for the move to UC

Annarieb

Thanks Plysu. TC wrote to me weeks ago saying they have stopped payments due to UC and I have even complete the final end of year figures with them and the TC claim is closed. We haven!!!8217;t received TC for over a month. It all seems such a mess and nightmare

PLYSU

The whole things is a total mess. Please keep on at UC and get them to pay the correct assesement unit.

PLYSU

Remember PIP and Universal Credit was meant to reduce the welfare bill. The opposite is happening. The Government is making such an c u next tuesday of this, please please keep going to you get what you are entitled to. Good luck. Please report back.

Annarieb

I will do Plysu! Thank you

Alice_Holt

If contacting the UC helpline / JC coach doesn't hasten a correction, then try:
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure; and
contact your MP.

Who advised you to claim UC?

Annarieb

Thank you Alice. Our local council as it’s the only way we can receive help with our rent as we live in a full UC area

PLYSU

Alice_Holt wrote: »

If contacting the UC helpline / JC coach doesn't hasten a correction, then try:
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure; and
contact your MP.

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