Faulty Lenovo Laptop

BorisThomson

ThatBloke01 wrote: »

Already did this. Got the usual out of warranty malarky

Did you provide proof of an inherent fault?

bris

unholyangel wrote: »

Then remind them that its them you have a contract with, them your consumer rights are against and them that could be guilty of a criminal offence in attempting to mislead you about your consumer rights by saying its out of warranty and washing their hands of it.

But they can wash their hands of it until a court says otherwise. It's beyond 6 months so they need to do nothing until the OP proves their case.

ThatBloke01

BorisThomson wrote: »

Did you provide proof of an inherent fault?

How can I do that? All I can say is "this laptop isn't very old and rarely used and never on the internet"

unholyangel

bris wrote: »

But they can wash their hands of it until a court says otherwise. It's beyond 6 months so they need to do nothing until the OP proves their case.

Its one thing asking a consumer to prove the fault is inherent, its quite another to tell them that its out of warranty so not our problem.

The latter is likely to mislead consumers into thinking they have no possibility of claiming against the retailer outside of the warranty period. As sort of proven by OP responding to my post with:

ThatBloke01 wrote: »

But if the warranty is finished are they not within their legal rights?

And to answer OP's question, no. As I said, your contract is with them so your consumer rights are with them. A warranty is in addition to your consumer rights rather than instead of it.

Zandoni

If you get to the stage of trying to reinstall Win 10 you can get it here https://www.microsoft.com/en-gb/software-download/windows10
Choose 'Download tool now' and follow the instructions to create installation media, no key will be required if the laptop has had Win10 previously.

LABMAN

unholyangel wrote: »

Its one thing asking a consumer to prove the fault is inherent, its quite another to tell them that its out of warranty so not our problem.

The latter is likely to mislead consumers into thinking they have no possibility of claiming against the retailer outside of the warranty period. As sort of proven by OP responding to my post with:



And to answer OP's question, no. As I said, your contract is with them so your consumer rights are with them. A warranty is in addition to your consumer rights rather than instead of it.

You should be embarrassed.

George_Michael

Have you made sure that there isn't a hidden system restore partition on the hard drive?
If you look on Google for your particular model of laptop and how to do a factory restore then you may well find something.

George_Michael

unholyangel wrote: »

As I said, your contract is with them so your consumer rights are with them. A warranty is in addition to your consumer rights rather than instead of it.

From the way that the OP describes the use of their laptop, it's possible that they may not actually have any consumer rights.

ThatBloke01 wrote: »

Its never used online just for updating Windows and only used 5 hours per week at most for Powerpoint presentations and videos.

Not too many non business users would only buy a laptop for giving Powerpoint presentations and if these are being given as part of a business venture then consumer rights wouldn't apply.

George_Michael

bobbymotors wrote: »

It sounds like the virus check has wiped the disk to me.....

ThatBloke01 wrote: »

Even if that was the case the hard drive would still be detected

If the AV software had corrupted the boot sector of the HDD then the drive may not be detected.
It certainly seems like a big coincidence that the laptop was working perfectly right up until the time you carried out a virus check.

Les79

If the virus checker software has caused the problem, wouldn't you need to pursue it against that company?