Transaction error leading to me with no funds

ThumbRemote

takman wrote: »

Telling them how to solve this specific issue will help them now. But telling them how to solve the root cause of the issue will stop them from having a similar problem in the future.

So how much money should they have in savings? Because no matter how much you have, there's always a possibility of a larger mistake leaving you in exactly the same situation.

Claiming a lack of savings is the root cause is purely shifting blame onto the consumer. The root cause is that a company took money to which they were not entitled.

PLYSU

ThumbRemote wrote: »

So how much money should they have in savings? Because no matter how much you have, there's always a possibility of a larger mistake leaving you in exactly the same situation.

Claiming a lack of savings is the root cause is purely shifting blame onto the consumer. The root cause is that a company took money to which they were not entitled.

Thank goodness there are still a few people left on here that try and be helpful.

takman

ThumbRemote wrote: »

So how much money should they have in savings? Because no matter how much you have, there's always a possibility of a larger mistake leaving you in exactly the same situation.

Claiming a lack of savings is the root cause is purely shifting blame onto the consumer. The root cause is that a company took money to which they were not entitled.

That's actually not true at all. If the OP had enough money for one months living expenses in a separate account saved up then they would have enough money to live while the problem is sorted. Even if £1 million was taken from their main account by mistake it won't have any effect on money in a separate account.

From the OP i would say the main problem is not having enough money to even buy shopping after a mistake. So having at least once months savings built up in another account would mean this never happens again. They then have plenty of time to resolve the problem and get the money back which makes the situation much less stressful and less severe.

I agree that the company are in the wrong and obviously they should solve the issue. But ensuring you have enough money to live when mistakes do happen is good money saving advice.

unholyangel

As I said back in my first post, OPs bank should have told her that if the company tell them they aren't going to claim the money that they could immediately lift the ringfence.

OP as of yet hasn't detailed any losses (which I asked about in my first post) to necessarily have any course of action against the retailer. As it stands, they took reasonable steps to mitigate their losses - a necessity when it comes to damages.

However, even if no actual loss occurred they could still complain about their banks handling of it - even if they cant do a chargeback if the payment didnt complete, the ringfence could have been lifted and the bank have a duty of care to their customer. The OP is their customer, not the retailer (at least as far as OP's account with them goes). The bank should have also been aware of how little money was in the OP's account and therefore (imo) should have advised on how to get those funds back.