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Capital One Application Taking Over 2 Weeks

How long should a web application take? It's been over two weeks from Capital One now and when I called, their automated response says don't bother asking about it unless it's been more than 3 weeks.
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  • lisyloo
    lisyloo Posts: 30,124
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    There has been a lot of demand and a postal strike, so yes things could be slow.
    If they say don't phone for 3 weeks then I'd folow their advice.
  • Barter
    Barter Posts: 593
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    betchi wrote: »
    How long should a web application take? It's been over two weeks from Capital One now and when I called, their automated response says don't bother asking about it unless it's been more than 3 weeks.

    How far have you got so far? I applied on-line on Tuesday 16th, & yesterday, 18th, got a letter dated 17th, with the agreement for signing & sending back.

    I was therefore hopeful of getting the card back equally promptly, but maybe now I'm in for a long wait?
  • betchi
    betchi Posts: 5 Forumite
    Barter you got further than me. I'm still waiting for any letter after trying to sign up 2 weeks ago.
  • Barter
    Barter Posts: 593
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    Did you get an instant on-line decision?
  • Barter
    Barter Posts: 593
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    Did you get an instant on-line decision? If not, maybe you could try again?

    Sorry about the 2 posts - tried to add a bit more & they obviously both went through.
  • molerat
    molerat Posts: 36,573
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    I applied 2 Oct and did not get an instant decision. Received acceptance letter dated 5 Oct on 11 Oct (probably held up by the posties) posted back 12th and received cards today, so 17 days.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • KiKi
    KiKi Posts: 5,381
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    I got an instant decision on line, sent the paperwork back last Friday (delayed due to strike - grr!), and I'm hoping that the card will come through on Monday because I have a huge purchase to make on 23rd which is why I applied for the card in the first place!!!
    ' <-- See that? It's called an apostrophe. It does not mean "hey, look out, here comes an S".
  • betchi
    betchi Posts: 5 Forumite
    No, should have mentioned I didn't get an instant decision. Still 2+ weeks? ... :sad:
  • The letter just arrived. There was a problem processing my address even though I know it was right on the website. I was given the option of calling or sending an update, so I called of course and they now have my address on the system. He said they'd do the check on Monday and if it's okay I will hopefully have an application to me this week.
  • I applied and was accepted on the 28th, cards arrived yesterday but no PINs yet.

    If the 3 months at 4% starts when you are accepted then I've lost nearly a month and I'm not up and running yet!

    Further I trust Capital One will not scrap the 1% after a year like they did with their previous cash back card.
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