Process for getting CCTV footage

bigisi

AlphaCentauri wrote: »

l rather than attacking Joe Public.

Who do you think we are other than other "Joe Public"s?

ado

The police are not going to investigate a minor non injury RTC and certainly won't get the CCTV for you as they don't have the resources. They will suggest that you make a claim with your insurance company and end the matter there.

Warwick_Hunt

ado wrote: »

The police are not going to investigate a minor non injury RTC and certainly won't get the CCTV for you as they don't have the resources. They will suggest that you make a claim with your insurance company and end the matter there.

It may not even be a recordable accident, the op isn’t very forthcoming on the information front.

AlphaCentauri wrote: »

Haven't I already answered those questions?

Does it make any difference if the damage is from another vehicle or is criminal from the perspective of requesting the CCTV?

It's the car park of a company...

Joe_Horner

Hi Alphacentauri and welcome to MSE Motoring

Pay no attention to the nasty people further up the thread, they must have forgotten that we're supposed to be especially nice to new posters. Or something.

So I'll try to give you a comprehensive answer to your questions. If you still claim no-one's answering properly then all you're doing is proving the previous posters right....

I'm the Data Controller for my business and have responsibility for the CCTV footage. How I manage it is up to me - there are no set rules in the Data Protection Act on how you keep data (including CCTV footage) safe.

What it boils down to is that you can only "process" data for the reason it was collected. Those reasons have to be stated in your registration as a data controller. You must also ensure that anyone you pass data to only uses it within your stated purposes.

Say, for example, you record CCTV "for the protection of staff and customers and the prevention and detection of crime" (that's a pretty standard reason) then you can't post the footage of someone driving through your shop front on youtube or sell it to a TV company.

If someone asks for data (including video footage) of themselves then you have to supply it (you can charge £10 for the effort) but you have to redact any information about other people unless they have the express permission of those other people to let you see it.

The problem in your case is that, by definition, you're asking for information about someone else. And it's very unlikely that "someone else" is going to give permission.

Not only that, if they did give you a copy, they have no control over what you do with it. If you decided to upload it to youtube then they're liable just as if they had uploaded it themselves.

They can release it to the Police because the Police have their own data protection registrations and their own data controllers who then take on the responsibility from them.

So, if you want the footage, you'll have to ask the Police to obtain it. You can try that by phone (NOT a 999 call!), email, or going to a Police station in person. Whether or not they'll decide it's a worthwhile use of their time is another matter which no-one here can answer.

If they decide not then you can ask them for their complaints procedure, which they do have to explain to you, and make a formal complaint to try to get their decision changed. Again, how successful that might be is something that no-one here can tell you.