Free Parking Overstay

HuffandDoback

They copied in the ceo, Roger Burnley, into the complaint and received a reply from Asda Executive Relations.
Their emails were to the effect of its not Asda!!!8217;s problem, they should not have overstayed and the landlord has the right to enforce the charge. They suggested to complain to the parking operator

Fruitcake

HuffandDoback wrote: »

They copied in the ceo, Roger Burnley, into the complaint and received a reply from Asda Executive Relations.
Their emails were to the effect of its not Asda’s problem, they should not have overstayed and the landlord has the right to enforce the charge. They suggested to complain to uk-carparkmanagement, which is CPM isn’t it? They were clear it was UKPC so I assume Asda made a mistake in saying this.

UKCPM and UKPC are different companies, and the appeals process for those two companies are completely different.

Before you go any further, we need to know which company you are dealing with, as the advice for each company is completely different.

What is the name of the company on the PCN?

HuffandDoback

The company on the Parking charge is UK Parking Control Limited

Fruitcake

HuffandDoback wrote: »

The company on the Parking charge is UK Parking Control Limited

So nothing to do with CPM then. Please edit your previous posts to remove this confusing information.

Coupon-mad

So Asda caused this confusion and have no idea who is on site, and don't care about customers?

HuffandDoback

Yes, apologies Asda created the confusion by referring to a different operator. It is not just their car park and they were not interested in helping as the driver did break the rules and went off site to a pub.

Quote from Asda Executive Relations: "I'm very sorry you have received the parking charge however we wouldn't be able to cancel the charge and the landlord does have the ability to enforce the charge for customer who have overstayed. We do have these rules to ensure customers always have a space to park when shopping at the centre." Another earlier email said it was unlikely that an appeal would cancel the charge "especially since you have advised your friend visited the pub whilst the car was parked."

Would it be advised to just wait for UKPC's refused appeal then appeal to Popla or are there other routes to explore that they have not considered yet?

Coupon-mad

Have you complained to the Managing Agents of the Retail Park (easy to Google in most cases)?

HuffandDoback

Yes, emailed them and still waiting on the reply!

HuffandDoback

Just a quick update:
No response from the landlord but will send a chaser today.
UKPC have sent one of their standard letters asking for the drivers details or the registered keeper will be accepting liability... this will be ignored!

HuffandDoback

Hi
This is day 43 since the appeal to UKPC. They have just received a letter dated from day 38 providing the POPLA reference number. They will start drafting the POPLA appeal soon but can the fact the letter is after the 35 days be used against UKPC?

Thanks