Are Delight Mobile about to go under?

SBBrighton

Hi All

I have a suspicion that Delight Mobile are about to go into administration. If this happens, how do we get our PAC codes to move over to another provider?

I have been trying in vain to get through to their customer services but with no joy* (generally either can't even be connected, or will get held in a queue for 30 mins+ at which point I have given up.) Email contacts are never answered.

At the time of moving over (death of TalkMobile in Aug 2017) they were by far the cheapest PAYG provider for low users, but not any more - O2 and Three have the same tariff structures. I wish I'd never moved over, but now trying for damage limitation!

A summary of service/customer service issues:

1) Continual (but intermittent) inability to make/receive calls and texts (despite having full network coverage) within the UK
2) No EU roaming service despite their assurances (tried twice, just no connection to any provider after following instructions)
3) All my credit has disappeared today having not made any chargeable actions since checking yesterday

(* For the purposes of full disclosure, I did ONCE get through to Customer Services to complain about service failure, and was told to turn my handset off and on again. SERIOUSLY (just a way of getting me off the call I think, but I had to do it or they apparently wouldn't progress the issue....)

The company have recently filed their annual accounts (late, by the look of it) for year ending 31/12/16 and are seriously failing.

Any advice on getting out with my number (and sanity) intact?!?! I accept the credit is a gonner.

Thanks all!

(ALSO: WARNING NOT TO TRANSFER TO THEM!!!)

Castle

SBBrighton wrote: »

Hi All



Any advice on getting out with my number (and sanity) intact?!?! I accept the credit is a gonner.

Thanks all!

(ALSO: WARNING NOT TO TRANSFER TO THEM!!!)

How did you pay for the credit?

Interestingly, a company called Delight Mobile Ltd was set up in October 2016; (at the same address), so your comment about administration may turn out to be true:-
https://beta.companieshouse.gov.uk/company/10427995

alanjones60

No problems with my delight sim. When iv used facebook messenger, they have always replied. But never did with ringing or emailing them, perhaps you could try that method?

pmduk

Their customer service has always been poor, what you describe isn't particularly new.

PHK

pmduk wrote: »

Their customer service has always been poor, what you describe isn't particularly new.

This is true. It's far far below the minimal level you would expect.