Stressed, don't know who is providing my broadband

Stickygeordie

Bit of an unusual one, this.

Used to be a sky broadband customer. I thought I still was until a few days ago when I called up to negotiate my package costs and see what we could reduce. According to the folks at sky sales, I am not a sky broadband customer.

I definitely used to be, I have a sky.com email and a router. I assumed the other half has changed us over to another company but upon checking...nope. it turns out we haven't officially had broadband for over two years: but we have. I had assumed it was just getting paid for as part of our sky package exactly like it used to be, and because we never get a paper bill, never checked!

What do I do? Sky don't think I am a customer. My IP is sky. According to them there was a stop on my line ages ago. I'm going to call tomorrow but I am worried that if it turns out there has been an error, they will charge me two years worth in one go which I can't afford, or they'll think I've been duplicitous when I genuinely didn't know. I've never had cause to check, broadband has been great!

What would you do? Or suggest?

[Deleted User]

Check your online Sky account and your bank account would be obvious first choices.

J_B

Stickygeordie wrote: »

What would you do? Or suggest?

Keep calm and carry on???

gardner1

So you've still got a sky TV package......I would say it's an error on their system

oldagetraveller

Have you tried a speed test, e.g. Ookla Speedtest?
Your ip address should show along with the isp.
I'm with Plusnet but the isp shows as BT.
However, visiting https://www.whoismyisp.org/ does show my ip address and provider. Still states BT but further down under "Hostname" it does indicate Plusnet. It even shows my approximate location.:undecided

AndyPK

look at your bank statements ?

Are you paying sky and how much ?

Are you paying anyone else ?

[Deleted User]

oldagetraveller wrote: »

Have you tried a speed test, e.g. Ookla Speedtest?
Your ip address should show along with the isp.
I'm with Plusnet but the isp shows as BT.
However, visiting https://www.whoismyisp.org/ does show my ip address and provider. Still states BT but further down under "Hostname" it does indicate Plusnet. It even shows my approximate location.:undecided

They said their ip address shows as Sky already.

oldagetraveller

Colin_Maybe wrote: »

They said their ip address shows as Sky already.

So they did.:o
My post could be useful for someone else though.:)

J_B

oldagetraveller wrote: »

It even shows my approximate location.:undecided

It shows my location as being in Londinium somewhere ... some 150 miles away.
I'm on plusnet too!

DCFC79

Any news on this OP ?

pmduk

The OP hasn't returned since making the thread, Frustrating.