Burnt clutch - hire vehicle

Penelopa.Pitstop

palasmy wrote: »

Thanks IanMSpencer. that dose make sense.

Here is the link for the invoice..
http://www.filehosting.org/file/details/728777/WR17XKX.jpg

Company is real: CROISSANT WINDSCREENS PARTNERSHIP and VAT is registered to them. However they don't have office or website. It would be impossible to prove if they replaced or didn't replace the windscreen.

Didn't you mention in the first post, that you have iCarhireinsurance policy? That would cover the windscreen and you can move on to fight off the clutch.

palasmy

Penelopa.Pitstop wrote: »

Company is real: CROISSANT WINDSCREENS PARTNERSHIP and VAT is registered to them. However they don't have office or website. It would be impossible to prove if they replaced or didn't replace the windscreen.

Didn't you mention in the first post, that you have iCarhireinsurance policy? That would cover the windscreen and you can move on to fight off the clutch.

Thanks for checking this out.

Yes I do have the insurance but then with an invoice like this I seriously doubt if they would believe or consider accepting it...
And even if I'm able to claim back, I think it is definitely a fraud what they are trying to do!! Just desperate to take them to task...:(:undecided

palasmy

Tarambor wrote: »

Absolutely. Let them take it to court, it would be very interesting to look at their faces as a judge gives them a right dressing down. Don't forget to counter-claim for your expenses in resolving all of this.

I'm honestly wishing and praying for this to happen.. more than anything I think they need to learn and not repeat this with anyone else...

It really angers and upsets me a great deal when you think of the way they treat you despite trying to cheat..:shocked::sad::embarasse:cry:

arcon5

Even if they lost in court they won't change their ways. It's one loss to probably twenty wins.
I'd get it out of your head that you are and will punish them because the odds are they wont pursue it in court anyway, they'll eventually accept it's just general maintenance costs, part and parcel of the business their in... yet they'd still be winning as they have been paid for the windscreen.

Claim the windscreen money from your insurer... afterall that is the whole point of buying it anyway.
And wait for their next move with the clutch.

Penelopa.Pitstop

I read hundreds of reviews after this thread was posted and company is mostly scamming people from abroad, as it's much easier and most of them just take it on a chin or their insurance. There were a few comments, that they withdrew their damage claim when they learned that customer is from UK. Suddenly cars weren't scratched.

So there's a chance that they won't pursue this one, due to the hassle.

palasmy

arcon5 wrote: »

Even if they lost in court they won't change their ways. It's one loss to probably twenty wins.
I'd get it out of your head that you are and will punish them because the odds are they wont pursue it in court anyway, they'll eventually accept it's just general maintenance costs, part and parcel of the business their in... yet they'd still be winning as they have been paid for the windscreen.

Claim the windscreen money from your insurer... afterall that is the whole point of buying it anyway.
And wait for their next move with the clutch.

I understand, it is always a challenge as a commoner to fight an organisation. Especially when they are so immuned and confident enough to get away with it.

They take advantage of people's circumstances to make money for no fault of the innocent customers. And the most shameful thing is, they are able to do this so conveniently at their own liberty and will...

Personally yes it will be good if they don't pursue this legally, however for the windscreen, even if I'm able to claim I'm feeling unsatisfied that they are having the last laugh...

arcon5

So are you going to file a claim against them in court for the windscreen?
As they are unlikely to pursue the clutch. Leaves you having to prove your case and foot the bill.

palasmy

arcon5 wrote: »

So are you going to file a claim against them in court for the windscreen?
As they are unlikely to pursue the clutch. Leaves you having to prove your case and foot the bill.

I don't know it depends on few things, mainly how strong my evidences are against them, especially when all that matters in a court are just solid evidences. And all I have is the conversations and the way in which the return inspection was performed. Whether this is enough to build a case is my worry...

Will wait this week to see how they progress with the whole thing.

I will respond as you suggested and see what they say,

"Thank you for your email.

I do not believe the damage was caused by my negligence and you have failed to demonstrate otherwise. Your evidence is inconsistent with your statement. As such I am not liable. If you disagree with this decision, please visit moneyclaim.gov.uk"

esmerobbo

They have little chance of the clutch claim, they would have to show you caused damage to the clutch, which is impossible.
If the clutch was inside the warranty period a judge would ask why they did not seek to recover on warranty, at least the clutch would have been examined by Fiats warranty department and a concise report given.
If the clutch was outside the warranty period, then wear and tear would be considered normal. Especially on a hire vehicle which would have many driver who would no doubt treat the clutch differently.
The evidence they have is pictures of a clutch which could have come out of anything and the say so of someone who has they claim just sold them an expensive clutch.

As for the screen even though you state it was already cracked, I don't think that invoice helps them as it states "large crack bottom of screen" They have not indicated any impact damage, I would argue that a crack is down to stress caused by flexing as the screen is a structural part. Again I would be asking if in warranty Fiat where not asked about it. If there was no sign of impact.

Their reputation is not good when it comes to damage claims, they probably play a percentage game, meaning more will pay up then tell them to shove it.

They advertise as Eco friendly they do not seem to be financially friendly.

palasmy

Hi All, this is the reply I have got for my mail,

"Thank you for coming back to me. You have mentioned for both elements of damage caused have not been done so and our evidence is inconsistent. Can I ask you to elaborate on that?

Green Motion have provided you with all of the information to support both damages and also all the costs that we have incurred.

Kind regards "

"I do not believe that the clutch damage was caused by my negligence and also I'm not convinced that the windscreen was damaged whilst the vehicle was in my possession.

Your evidence is inconsistent with your statement. As such I am not liable."