o2 Sim only deal scam - customers beware.

gardner1

thunder65 wrote: »

I've been an o2 PAYG customer for a number of years, expensive but I don't use my mobile to make many calls. Have had over the last few months several promo texts from o2 the last being on 27 Jan 2018 offering me a SIM pay monthly deal - unlimited texts, 500 call minutes and 500MB of data so long as I take up the offer before the end of January,

Although there are better deals, out of loyalty and the fact I wanted to keep my existing number without any hassle I phoned the number given by o2 on the 29 Jan and said I would like to accept their offer and the SIM card arrived in the post next day. Took five days and a lot of hassle to get my old number transferred across but after this I received an email saying my first monthly payment of £11.82 was ready to view online. Puzzled I went on to find the plan had been set up for just 250 call minutes and 250 MB data for £10.50 a month. Thought this was probably a genuine mistake but phoning o2 yesterday the first person I spoke to tried to fob me off and denied knowing about any such offer. Spoke to customer services and they said the best they could do would be to reduce the plan to £8 a month. No apologies given. To say I was furious was an understatement and I asked for the whole lot to be cancelled.

Phoned the o2 complaints number today and lady I spoke to confirmed that everything had been cancelled and I could put my PAYG SIM back in the phone, didn't know whether or not I had lost my number as a result. She agreed wholeheartedly that o2 had acted in a dishonest and underhanded way. So that's several long term customers o2 will now lose as a result.

This is a warning to any other Forumites to check what you are paying if you have taken up any recent offers with o2 - they cannot be trusted to deliver what they promise.

So you don't use mobile very often but sign up for a monthly plan........rather than pay 3p a minute on O2 classic....strange

[Deleted User]

I always love the threads where someone had a bad experience (for whatever reason) with a company and come out with the immortal line "I'm going to get all my friends and relatives to leave you too".

I'll thcream and thcream until I'm thick. I can!

pmduk

A customer who rarely uses o2 threatens to leave o2 and they're expected to care? My sympathy's with the complaints-handler, I wish we could hear that side of the story.

pmduk

gardner1 wrote: »

...rather than pay 3p a minute on O2 classic....strange

To be fair, that is a fairly recent reduction in price.

gardner1

pmduk wrote: »

To be fair, that is a fairly recent reduction in price.

Even 5p was cheap if you don't use it very much and the op only changed end of Jan/Feb so would have been aware of 3p

thunder65

Thanks to everyone who has joined in this discussion. My apologies, as pointed out by "redux", I did make an important omission in my original thread the offer I received by text on more than one occasion was for 500mb data, 500 call minutes for "£6 per month" (I have now gone back and inserted this). I still have these texts saved on my phone. The actual contract that has now been sent to me is for 250mb data, 250 call minutes for £10.50 a month. o2 refuse to accept this was an error and would only come down to £8 per month.

To "pmduk" as pointed out I have been an o2 customer for several years, not that it should matter as every potential customer should be of value to a company. I didn't threaten to leave them merely wanted the erroneous contract to be cancelled and my PAYG sim restored. As for feeling sorry for the complaints handler - why? I was neither nasty or unpleasant as far as I am aware. I merely wanted to put the complaint on record and she was apologetic and did agree that o2 had acted in an underhanded and seemingly dishonest way in this instance.

To "Colin_Maybe" sorry but you are misquoting me I never said "I will get all my friends and relatives to leave you". I sincerely would not want anybody who is happy with their service provider to leave but as a result of my experience I know several people who will now be looking elsewhere when their contracts expire.

Finally "gardener1" don't know what o2 classic is and 3p or even 5p a minute sounds wonderful. Have I been missing something here? On PAYG a monthly top up of £10 would soon be swallowed up with just a handful of quick phone calls. Someone told me that a £10 top up was roughly equivalent to 23 minutes call time. This is why o2's monthly offer of £6 appealed to me.

gardner1

thunder65 wrote: »

Thanks to everyone who has joined in this discussion. My apologies, as pointed out by "redux", I did make an important omission in my original thread the offer I received by text on more than one occasion was for 500mb data, 500 call minutes for "£6 per month" (I have now gone back and inserted this). I still have these texts saved on my phone. The actual contract that has now been sent to me is for 250mb data, 250 call minutes for £10.50 a month. o2 refuse to accept this was an error and would only come down to £8 per month.

To "pmduk" as pointed out I have been an o2 customer for several years, not that it should matter as every potential customer should be of value to a company. I didn't threaten to leave them merely wanted the erroneous contract to be cancelled and my PAYG sim restored. As for feeling sorry for the complaints handler - why? I was neither nasty or unpleasant as far as I am aware. I merely wanted to put the complaint on record and she was apologetic and did agree that o2 had acted in an underhanded and seemingly dishonest way in this instance.

To "Colin_Maybe" sorry but you are misquoting me I never said "I will get all my friends and relatives to leave you". I sincerely would not want anybody who is happy with their service provider to leave but as a result of my experience I know several people who will now be looking elsewhere when their contracts expire.

Finally "gardener1" don't know what o2 classic is and 3p or even 5p a minute sounds wonderful. Have I been missing something here? On PAYG a monthly top up of £10 would soon be swallowed up with just a handful of quick phone calls. Someone told me that a £10 top up was roughly equivalent to 23 minutes call time. This is why o2's monthly offer of £6 appealed to me.

payg classic is available to change from any payg tariff......might have a lot cheaper

[Deleted User]

thunder65 wrote: »

To "Colin_Maybe" sorry but you are misquoting me I never said "I will get all my friends and relatives to leave you". I sincerely would not want anybody who is happy with their service provider to leave but as a result of my experience I know several people who will now be looking elsewhere when their contracts expire.

I must have misread what you said then, yes? (3 times now apparently)

thunder65 wrote: »

So that's several long term customers o2 will now lose as a result.

thunder65 wrote: »

o2 will not only lose my custom but that of several friends and family as well.

pmduk

thunder65 wrote: »

Someone told me that a £10 top up was roughly equivalent to 23 minutes call time. This is why o2's monthly offer of £6 appealed to me.

Whoever that someone was, was talking out of their proverbial. It pays to do your own research.

Mister_G

Indeed.

23 minutes @ 3 p per minute = 69 p.

That's quite a bit less than £10!