now tv and apple box help

i was given a free 1 month sky cinema pass when doing the nta awards vote. i have signed up on the now tv site, downloaded the app on to my i pad. but when i go into the nowtv sign on my tv on the apple box it is not recognising that i have the pass already and is asking me if i wish to have a movie pass for free for 2 weeks and then will have to pay 9.99 and that i can cancel this in my i tunes account. there is no opt out button, just cancel and continue.
i do not want this as i already have the free pass, and i didn't purchase it in the itunes store. i thought i could just sign in to now tv with my email address and password and that will be it. any help please.


  • randm
    randm Posts: 491
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    just found they have live chat!!!!!!!!!!!!!
  • [Deleted User]
    [Deleted User] Posts: 26,612
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    I don't think NOW TV is compatible with Apple TV.
  • Anthorn
    Anthorn Posts: 4,362
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    I don't think NOW TV is compatible with Apple TV.

    Oh yes it is compatible: I'm watching Jamestown box set on NowTV / Apple TV as I write this.

    To possibly answer the question in the OP, you have to enter the code for a pass in your account on the NowTV website after logging in. Then log in to the NowTV app on Apple TV et voila your pass is active.
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