We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Flymble legit?

13»

Comments

  • That could apply to any purchase. Pay cash for your house ?
  • Flymble
    Flymble Posts: 6 Organisation Representative
    Pollycat wrote: »
    Hi Henry
    It's not just Caz's thoughts about KIWI.com.
    There are threads about this company on the Air Travel board of Tripadvisor that run into thousands of posts. One thread runs to 130 pages!

    The most commonly used word is 'avoid...'.

    Hi Polly,

    I agree that there are indeed negative reviews on there. Some of them are related to refunds, and they are aware of the situation. I do know that almost all OTA's and airlines have negative reviews on rating sites. It is usually the customer with a complaint that reviews a company. For instance, all these airlines have worse ratings than Kiwi.com on Trustpilot: BA (1 star, 3.5 stars on Tripadvisor), Virgin Atlantic (2 stars), KLM (2 stars), Thomas Cook (1 star).

    Best,
    Henry
    Verified Company
    I am a verified representative of Flymble. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • Flymble
    Flymble Posts: 6 Organisation Representative
    Pollycat wrote: »
    It may be an emergency such as illness or death in the family, requiring someone to fly who doesn't have the readies.
    But I get your point. ;)

    Hi Polly,

    True, therefore we intend to be there for customers with these situations.
    Verified Company
    I am a verified representative of Flymble. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • Pollycat
    Pollycat Posts: 36,058 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Flymble wrote: »
    Hi Polly,

    True, therefore we intend to be there for customers with these situations.

    But aren't you putting an extra step in the booking process?
    I book direct with the airline.
    Therefore I deal direct with the airline if I need to make a change.
    If someone books with KIWI.com they put an additional step in the booking process.
    They have to deal with KIWI.com to make any changes.
    And if someone books with your company, they are putting even more additional steps in the booking process

    If someone books with KIWI.com, they are bound by their T&Cs, not the airlines
    And I guess that the same is true of your company
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.