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Sky Q recording question

When I record some programmes on Sky Q box, it is only part recorded. I always set the time well before it starts. Some are fully recorded, which is fine.

Any ideas why some are only part recorded?

Thanks
«1

Comments

  • Are you manually setting the recording time? If so, why?

    When you say part recorded, how much is missing?
  • Inner_Zone
    Inner_Zone Posts: 2,856 Forumite
    Part of the Furniture Combo Breaker
    How are you setting manual recording could not see that option on my Sky Q box.
  • tazwhoever
    tazwhoever Posts: 1,326 Forumite
    Part of the Furniture 500 Posts Name Dropper
    I go to the programme that want recorded, and press R button. Normally I do that in advance of 1 hour before.
  • tazwhoever
    tazwhoever Posts: 1,326 Forumite
    Part of the Furniture 500 Posts Name Dropper
    When I set the record button 'R' in advance or manual for example from 1600 to 1630, it will record for this time but if the programme is running 5 mins late then it will miss the 5 mins.

    Any tips?
  • Carrot007
    Carrot007 Posts: 4,534 Forumite
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    It is up to the channel to send automatic adjustments for recording.

    Are you using some odd channel that does not do this?
  • tazwhoever
    tazwhoever Posts: 1,326 Forumite
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    That's what I thought. But it is only recording times, eg 1600 to 1630. If it starts few minutes early or finishes few minutes late then I haven't recorded start or finish.

    One way to overcome this to record the programme that starts after too.
  • tazwhoever wrote: »
    That's what I thought. But it is only recording times, eg 1600 to 1630. If it starts few minutes early or finishes few minutes late then I haven't recorded start or finish.

    One way to overcome this to record the programme that starts after too.

    There's an option (on an HD+ box anyway) to add a few minutes at the start and finish of shows although this can cause an overlap. Shouldn't be a problem on a Q box though.
  • tazwhoever
    tazwhoever Posts: 1,326 Forumite
    Part of the Furniture 500 Posts Name Dropper
    There's an option (on an HD+ box anyway) to add a few minutes at the start and finish of shows although this can cause an overlap. Shouldn't be a problem on a Q box though.

    Thanks

    Is there a link on google, so I can have look. It is only 3 weeks I've installed this Sky Q box (still learning).
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    edited 7 February 2018 at 7:07PM
    tazwhoever wrote: »
    Thanks

    Is there a link on google, so I can have look. It is only 3 weeks I've installed this Sky Q box (still learning).

    I don't even know if the Q box still has that (I'm on HD+).

    On the HD+ box it's under Services>Options>Sky+Setup


    If you click on Sky+HD Boxes on the following link you'll see what it looks like for mine (top, right picture):- https://skyepginfo.co.uk/HowToGuides/System-Reset.php

    Edit: in fact Sky have a better page here: https://www.sky.com/help/articles/recordings-missing-the-start-or-end

    This is for HD+ boxes again, apparently Q boxes don't have this.
  • Perhaps its interfered as its recording it??
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