O2 say go straight to manufacturer for warranty?

beardybuck

I have a 7 month old OnePlus 3T. Great phone but it has developed a camera hardware fault. Brought it to O2 store who said I would need to deal with OnePlus directly, but acknowledged it was a known problem.
Can I insist they deal with the problem as the supplier/seller of the phone that's only seven months into its contract? Much easier dropping off and collecting from store them messing with UPS house collections and deliveries.

wongataa

Your contract is always with the vendor of the goods. You are perfectly entitled to insist O2 sort it out if you bough the phone from them. If you didn't then it isn't their problem. Who did you buy the phone from?

beardybuck

It was from O2 themselves, two year contract in June 2017. I only thought about it after I left the shop, why should I have to do all the legwork when the vendor should be the one to sort!

pmduk

Try doing it by phone? Some networks will let you arrange reoairs online Check if o2 does this perhaps.

PHK

beardybuck wrote: »

I have a 7 month old OnePlus 3T. Great phone but it has developed a camera hardware fault. Brought it to O2 store who said I would need to deal with OnePlus directly, but acknowledged it was a known problem.
Can I insist they deal with the problem as the supplier/seller of the phone that's only seven months into its contract? Much easier dropping off and collecting from store them messing with UPS house collections and deliveries.

Three points.

Your rights under consumer law are with O2. After six months the onus is on you to prove a fault.
The warranty rests with the manufacturer .
So you need to decide which avenue you want to pursue. There are lots of factors that need to be considered, as you've already mentioned, convenience; time; who will do the repair etc. The last one would be more important for me. If you go through the O2 route, who will they use to repair? Will it go to the manufacturer or a third party repairer (that O2 deem competent) and will they use original parts?

Armed with all the information you can make the best choice for you. By the way, UPS have a network of pick-up and drop off points.