Banks and dated technology

EarthBoy

realaledrinker wrote: »

The Nationwide on line platform is a modern SAP Banking implementation above legacy back end systems.

Oh no, not SAP! Modern doesn't necessarily mean good. When I worked for British Gas about 12 years ago they brought in a new SAP billing system which was a complete pile of dog poo. It was counter-intuitive, the opposite of user friendly and as slow as a tortoise. Customer complaints went through the roof and British Gas ended up suing Accenture, the company they'd employed to introduce the system. God help Nationwide if their system is anything like the British Gas one.

Wilt

EarthBoy wrote: »

Oh no, not SAP! Modern doesn't necessarily mean good. When I worked for British Gas about 12 years ago they brought in a new SAP billing system which was a complete pile of dog poo. It was counter-intuitive, the opposite of user friendly and as slow as a tortoise. Customer complaints went through the roof and British Gas ended up suing Accenture, the company they'd employed to introduce the system. God help Nationwide if their system is anything like the British Gas one.

Sadly this seems to be the way with most COTS IT systems, particularly that are marketed to big corporations - R&D and development costs are kept to an absolute minimum whilst salesmen are given big commissions so they promise the world, and those being sold to often don't know any better.

I think having modern IT systems is only half the battle - you can have the most cutting edge systems in the world but if your business processes are still rooted in the pre-internet days then it's not going to do you any good!

molerat

Robisere wrote: »

TSB/Sabadell have a new system, migrated to high street customers in 2018:

http://www.bankingtech.com/2017/12/tsb-unveils-new-banking-tech-platform-proteo4uk/

It takes a European bank to show how it should be done.

I would save the praise until it is up and running

AirlieBird

Robisere wrote: »

TSB/Sabadell have a new system, migrated to high street customers in 2018:

http://www.bankingtech.com/2017/12/tsb-unveils-new-banking-tech-platform-proteo4uk/

It takes a European bank to show how it should be done.

molerat wrote: »

I would save the praise until it is up and running

Ah yes, the IT system that retail customers were due to be migrated on at the beginning of November, then 2018 Q1, now it appears just "2018"....

JoeCrystal

Apparently, according to one article I read a long time ago, some system still use Pound, Shillings and Pence? I was wondering how true that is.

EachPenny

JoeCrystal wrote: »

Apparently, according to one article I read a long time ago, some system still use Pound, Shillings and Pence? I was wondering how true that is.

Sounds a bit like an urban myth.... perhaps originally started by someone interested in a different kind of Lsd?

msallen

JoeCrystal wrote: »

Apparently, according to one article I read a long time ago, some system still use Pound, Shillings and Pence? I was wondering how true that is.

While I don't doubt that there are likely to be numerous bits of pre-1971 code still in use, I can't believe that any of it still uses LSD, as the cost of implementing a workaround would probably have been as much as a proper rework (not to mention the greater potential for unforeseen errors elsewhere with a bodged hack), and its not as though they (i) didn't have ample notice, and (ii) might have thought they only needed a temporary change until the currency reverted.

Robisere

JoeCrystal wrote: »

Apparently, according to one article I read a long time ago, some system still use Pound, Shillings and Pence? I was wondering how true that is.

I wouldn't give tuppence for the truth in that article.:p

If you look after the 240 Pennies, the Pounds will look after themselves.:cool:

Wellard_Mann

AirlieBird wrote: »

Ah yes, the IT system that retail customers were due to be migrated on at the beginning of November, then 2018 Q1, now it appears just "2018"....

Apparently the new system will be ready by the end of March but the implementation may slip again until April or May and will be introduced “at some point when it makes sense” according to their chief executive as quoted in today’s Times. Still the TSB board has withheld his bonus for 2017 for the implementation delay. So he only earned £1.75 million last year as opposed to £3.7 million in 2016.

gt94sss2

Robisere wrote: »

TSB/Sabadell have a new system, migrated to high street customers in 2018:

http://www.bankingtech.com/2017/12/tsb-unveils-new-banking-tech-platform-proteo4uk/

It takes a European bank to show how it should be done.

If you read that article more closely, you will see that the system TSB are trying to introduce here, while new to them, has been used by Sabadell in Spain for several years and is originally based on some software from Accenture.

Migrating customers to a new system is obviously a huge task and as others have said running well behind schedule though I am sure they will do it eventually.

The disappointing thing for me personally is that the new TSB mobile banking app is based on the new IT platform and I don't really like using it..