KnowHow Agreement (Currys & PC World)

flyian

Hello all, any advice greatly appreciated.

I had an agreement with KnowHow to cover the cost of repairs to a dishwasher if it became faulty. I have had the cover since buying the product and have kept all correspondence.

I received a letter from them in April of 2017 that stated "to subscribe to a 12 month knowhow agreement you don't need to do anything" so clearly this was on auto-renewal. I checked the agreement to ensure I was still happy and that all of my details were correct, including the details for my bank. All was fine so I filed the letter away and hadn't thought about it until now, assuming it would renew in line with their letter.

The dishwasher has gone faulty in the last couple of days (mid Jan 2018) and so I dug out the paperwork in order to make a claim to have it repaired. I have now been told by Knowhow though that there was a problem with the payment and therefore the agreement was not renewed. They have further stated that it is my responsibility to check that the payments were actually taken, not their responsibility to tell me if there was a problem.

Can anyone offer any clarity on what my rights are in this case? Any information or advice is gratefully received.

rs65

I have a feeling this isn’t actually insurance so normal insurance rules don’t apply.

Best to post in consumer rights maybe, and/or check for cancellation rights in your paperwork and see if they acted correctly.