Nissan car recall scam

Legacy_user

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motorguy

Ring the dealership, ask to speak to the service department, tell them you've got the letter and ask them to check from her reg / chassis number if there are any outstanding recalls for her car.

It is not unusual for the sales department to use touch points that customers have with the service department to try to generate new sales OR for a service department to advise a customer if any works needs done.

We took our Mercedes in for its first service and they "escalated" to us that it would need two tyres very soon and with coming in to winter they would strongly recommend the tyres were replaced there and then. They even wheeled in the mechanic to tell us this. They just happened to have two tyres there they could fit there and then (at a significant premium over what we got them for else where).

I've a new MINI Cooper S on order and the sales person has already said she'll be making a speculative call in a couple of years time to try to encourage me to change - and no doubt if she sees me in she'll be pushing something new and shiny on to me.

Its how they all work these days - no need to take it personal. Just call them out on it as per my first paragraph. If its genuine they'll know about the recall.

BigSimon1987

Thank you for this. I received a similar letter from my local Nissan dealership. Should I just ignore the letter then?

wgl2014

No - you should check if your car is subject to any recall and if so take it in to get sorted.

LandyAndy

motorguy wrote: »

Ring the dealership, ask to speak to the service department, tell them you've got the letter and ask them to check from her reg / chassis number if there are any outstanding recalls for her car.

.

BigSimon1987 wrote: »

Thank you for this. I received a similar letter from my local Nissan dealership. Should I just ignore the letter then?

Make the call suggested.

waamo

You can check if there is an official safety recall

https://www.gov.uk/check-if-a-vehicle-has-been-recalled

tho_2

VERY Dangerous advice to ignore all safety recalls. I had one in the summer on my Clio (So part of the Renault Nissan group) regarding my windscreen wipers getting damaged in freezing conditions at the time. As it was 30 degrees i didnt rush but next time i was going near the service center i booked it in. I went down the shops, they had the car for a hour, it was free, and they gave it a free clean for good measure.

Safety recalls are there for a reason. And if you go to the servicing desk they'll deal with your car. Was it the servicing team who tried to sell your mum a new car or sales advisors? if you sit around in the showroom then yes, they'll probably ask if you've any interest in a new one.

jimjames

BigSimon1987 wrote: »

Thank you for this. I received a similar letter from my local Nissan dealership. Should I just ignore the letter then?

No don't ignore. I disagree that the letter is a scam, I've had several recalls on VW (not emissions) and never experienced such tactics. There seems to be a tendency in some parts to call anything a scam when it's often nothing of the sort

Marvel1

I wouldn't ignore it, however I wouldn't call the number on the letter either, I would go to my local dealer instead.

motorguy

cjdavies wrote: »

I wouldn't ignore it, however I wouldn't call the number on the letter either, I would go to my local dealer instead.

The O/P wants to avoid a potentially unnecessary trip?

As per suggested already, simply ring the dealers service department and check for outstanding recalls against that reg / chassis number.

Simples.

facade

If she has a Note, they are recalling them AGAIN :mad: to swap the passenger airbag inflator for one that won't fill the cabin with a hailstorm of shrapnel if it deploys.

It is about time Renault Nee-san started paying me for the petrol money and the time I have wasted sitting around whilst they rectify the dangerous results of their shoddy build and bargain bucket parts.