Manufacturer Refusing To Repair Goods

1960vintageboy

Thank you for all you wonderful suggestions - I doubt very much if I will be back. I will be contacting the manufacturer's and making them feel as embarrassed as I can for the situation I find myself in. I simply do not have almost £ 1000 laying around to buy brand new equipment.

Fosterdog

1960vintageboy wrote: »

Thank you for all you wonderful suggestions - I doubt very much if I will be back. I will be contacting the manufacturer's and making them feel as embarrassed as I can for the situation I find myself in. I simply do not have almost £ 1000 laying around to buy brand new equipment.

They really have nothing to be embarrassed about, all you’ll be doing is getting yourself worked up about it for longer and getting more frustrated at not getting the answers you want. Basically in future if you want full support and legal comeback buy new not used.

waamo

Have you tried posting on their Facebook page or Twitter feed? Sometimes being polite on social media can get a positive result.

lincroft1710

1960vintageboy wrote: »

Thank you for all you wonderful suggestions - I doubt very much if I will be back. I will be contacting the manufacturer's and making them feel as embarrassed as I can for the situation I find myself in.

You may not like the "suggestions", but what has been posted is correct. The manufacturer has no legal obligation to offer a repair service.

The situation you find yourself in is having purchased a secondhand item which has developed a fault. Your recourse in this situation would be with the seller of the item. However if it is a private as opposed to a business seller, then there is little recourse, unless you can show the seller misled you by the description in the ad or by anything written down by the. But unfortunately if if this were the case, you have no recollection of the seller's name, address etc.

Trying to "embarrass" the manufacturer may easily backfire as any remote chance of goodwill on their part would rapidly disappear

unholyangel

1960vintageboy wrote: »

Thank you for all you wonderful suggestions - I doubt very much if I will be back. I will be contacting the manufacturer's and making them feel as embarrassed as I can for the situation I find myself in. I simply do not have almost £ 1000 laying around to buy brand new equipment.

You asked if the manufacturer were allowed to refuse to enter a contract with you, that question was answered and people have tried to explain to you why thats the case.

Would you prefer we lied to you and gave you false hope that yes, you can force the manufacturer to deal with you? What purpose would that serve? How would that help you?

I'm sorry to say but secondhand items are usually much much cheaper buying privately than their price as new from a retailer for a reason. Sometimes taking that risk may pay off but this doesn't seem to be one of those times.

waamo

Why not buy another second hand one? It will probably cost about the same as repairs.

lammy82

1960vintageboy wrote: »

Thank you for all you wonderful suggestions - I doubt very much if I will be back. I will be contacting the manufacturer's and making them feel as embarrassed as I can for the situation I find myself in. I simply do not have almost £ 1000 laying around to buy brand new equipment.

You didn't come in asking for suggestions. You asked a very specific question about whether the manufacturer is legally obliged to provide a repair service, and then argued with everyone who told you that they weren't.

People on here can be very helpful but if you ask a direct question you'll get a direct answer!

George_Michael

I know that the OP may not be back but just in case they are still reading this thread.
There may be a very good reason why the manufacturer will only repair the hearing aid for the original owner.
Many of the more expensive types of hearing aid can be programed and this programming is done with the aid of their hearing test results and these results for the original purchaser may be held on their records.

For all they know, the particular aid you have might not be totally suitable for you (either in fitting or performance) and if they take it in, repair and then send it back and you have problems in the future that were caused by the device not being correct for you, they may well be held liable.