Manufacturer Refusing To Repair Goods

1960vintageboy

cmthephoenix wrote: »

A business is there to make money, not be fair or decent. If it determines that it will make more money offering a new item than a repair then that is what it will offer in an environment where it has no competition.

Actually I run my own small business and have done quite successfully for over 20 years - I know 100% if I did not put myself out to offer great information and/or support I would pretty soon find business slowing down and customers becoming thin on the ground.

Shaka_Zulu

I imagine that the margins are such that the had you been the original buyer they would have just replaced the item and as has been suggested there is no repair facility.

lammy82

Have you tried contacting the manufacturer directly, rather than going through the retailer? If you ask very nicely they might help you out, or at least offer you a discount off a replacement.

But no they are not under any legal obligation to repair your item. How they run their business is up to them. If they don't want to offer a repair service to non-customers it's their shout, unfortunately for you.

unholyangel

1960vintageboy wrote: »

I would just like to point out that this is a very specialised piece of equipment I have NO other option but to return the item to the manufacturer. They do have a repair department and they can undertake both the diagnosis and repair of the item they are telling me because I am not the original purchaser they will not carry out any repairs even if I pay the full cost - how can this be either fair or decent business ethics. In essence what they are saying is "We will not repair your item but we are quite happy to sell you a brand new one."

The way law works everyone is free to pick & choose who they enter into a contract with. Just as the company couldn't force you to buy new goods from them, you can't force them to provide repair services to you.

Fair means not favouring one party over another. Forcing the company to enter & perform a contract it has no interest in entering or performing would be favouring your wishes over theirs and would be unfair.

shaun_from_Africa

tykesi wrote: »

It doesn't have to be, it just has to be legal.


Which it is.

1960vintageboy wrote: »

I am not 100% sure that you would take that attitude if you were in my position .........

Tykesi didn't post an attitude they posted a correct factual statement.

1960vintageboy

Shaka_Zulu wrote: »

I imagine that the margins are such that the had you been the original buyer they would have just replaced the item and as has been suggested there is no repair facility.

No - that is not the case. The problem has been diagnosed and they have a repair facility. I have said I am happy to pay in full for the diagnosis and repair of the problem. The manufacturers are the only people who repair these items - they have refused to do any work even if I pay in full...................as I am not the original buyer.

1960vintageboy

unholyangel wrote: »

The way law works everyone is free to pick & choose who they enter into a contract with. Just as the company couldn't force you to buy new goods from them, you can't force them to provide repair services to you.

Fair means not favouring one party over another. Forcing the company to enter & perform a contract it has no interest in entering or performing would be favouring your wishes over theirs and would be unfair.

If I bought a second hand car and took it to the manufacturer's approved garage for repair - it is "fair" if they refuse to repair my car but instead offer to sell me a brand new one as I am the second owner.? Is that what you are saying.? Am I missing something here.?

1960vintageboy

shaun_from_Africa wrote: »

Tykesi didn't post an attitude they posted a correct factual statement.

Oh is that correct and what attitude would you adopt if you were left in my position.? I assume you would be chucking over £ 300 worth of goods in the bin and going back to the same company and spending over £ 700 ...........why yes, that seems really fair...... silly me.

George_Michael

1960vintageboy wrote: »

If I bought a second hand car and took it to the manufacturer's approved garage for repair - it is "fair" if they refuse to repair my car but instead offer to sell me a brand new one as I am the second owner.? Is that what you are saying.? Am I missing something here.?

As far as the law is concerned, it's perfectly fair.
Anyone has the right to ask the garage to repair their car but equally, the garage has the right to refuse this request without needing a reason.
It would only be unfair (illegal) if they refused because of your race, colour, religion, sexuality or disability).

shaun_from_Africa

1960vintageboy wrote: »

Oh is that correct and what attitude would you adopt if you were left in my position.? I assume you would be chucking over £ 300 worth of goods in the bin and going back to the same company and spending over £ 700 ...........why yes, that seems really fair...... silly me.

What my attitude is would be is totally irrelevant.
This is a consumer rights forum and tykesi was simply explaining that what the company has decided to do doesn't go against any of your consumer rights.