New white goods and rights - help please

Tex2010

Hi All,

Looking for a bit of advice please or anyone who can help. We have had a new extension built out the back and in it is the new kitchen. It has all new wiring and a complete new ring main. It has taken ages to finish and we have been without a kitchen and washing machine for 5 months. The appliances to go in it we have bought from appliances direct.
All in all we ordered an integrated dishwasher, an integrated washing machine, a double oven, a 5 burner gas hob, a chimney cooker hood and a free standing condenser tumble dryer...so we spent a fair bit of money.
Anyway they were all delivered last week on thursday. They were unpacked and put in situ until the power was turned on. When we unpacked the cooker hood it was dented, i rang appliances direct up, they arranged for a replacement to come..when that was delivered it was dented even worse..i didnt accept it and delivery men took it away...a new one is now being delivered on Friday.
Now onto the washing machine...it being an integrated machine the plug had to be taken off and it had to be hard wired onto an FCU with a spur on the worktop.We turned it on..and it doesn't work..the door lock light just keeps flashing and doesnt allow us to do a wash..my wife is in bits as she was so excited about being able to do a wash lol. We have tried everything slamming the door, blowing in it, moving the drum, pushing firmly etc etc..but this LED flash just wont go away and as a result the machine is dead apart from this.
I then tried the oven..and the double oven works ok with the bottom oven on.but when putting on the grill or the top over aswell as the bottom it trips out...this is brand new. If i put the bottom main oven on by itself it works fine..if i put the top oven on by itself it works fine..if i put the two on together it trips out. It also trips out with just the grill on

Anyway ..sorry for long post. We are just about at our wits end..i will ring appliances direct tomorrow but i hope i dont get fobbed off with going through the warranty and ringing the manufacturer etc etc..as i only took delivery of the washing machine and oven last week! I have the sparky coming round friday to look at the oven and see if its the electrics but if that's kaput too or got a faulty element i'll be ringing up about that too. They are hotpoint appliances ok..not NEFF but brand new and i expect them to work.
Can i insist applainces direct replace them? or give me a refund? Or offer me a different brand? Am unsure how to approach as the bad luck we have had with this extension..the phone will probably blow up whilst i am talking to them.

Any help appreciated

goodwithsaving

You have had them less than a week and they aren't working. Have you read their t's and c's? I've dealt with them a long time ago and had a really hard time getting a refund. In the end, persistence paid off.

Keep trying. You don't want to get into the HotPoint system - they are absolutely AWFUL.

Then get replacements from your local family run appliance store.

missprice

Tex2010 wrote: »

Hi All,

my wife is in bits as she was so excited about being able to do a wash lol.



Any help appreciated

Have the packing bolts been removed from the washing machine as that's so often overlooked and a simple thing to look for, also read the whole booklet that came with machine.
And I really really doubt your wife was even faintly excited to do any washing unless she was harking back to the 50s?

Davesnave

missprice wrote: »

And I really really doubt your wife was even faintly excited to do any washing unless she was harking back to the 50s?

I have an old episode of the educational TV programme "How We Used to Live" somewhere. In it, the lady of the house gets very excited about her new washing machine.

The year? 1954 I think!

OP this should really be in the Consumer Rights Forum IMO:

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

Put everything you discuss by phone in writing to create a paper trail. Don't be fobbed-off. Get names, keep notes or record telephone conversations (after advising them that you are doing so.)

rach_k

missprice wrote: »

And I really really doubt your wife was even faintly excited to do any washing unless she was harking back to the 50s?

After three weeks of no washing machine, I was very excited to have one again. After 5 months, I'd probably be peeing myself (and happy to wash my clothes in the washing machine!).

macman

What is your problem with invoking the manufacturer's warranty? AD are a retailer and don't have any engineers, so whoever they send would be a Whirlpool service agent anyway.
Are you sure you haven't just activated the child lock by mistake?
You have 30 days to reject them under CRA. Hotpoint is a budget brand and not what I'd choose for a new kitchen, so I'd use that window of opportunity to choose something else. Maybe Bosch?
The oven and hob issue sounds like it must be an issue with the circuit, not the appliance, since they work individually.

missprice

rach_k wrote: »

After three weeks of no washing machine, I was very excited to have one again. After 5 months, I'd probably be peeing myself (and happy to wash my clothes in the washing machine!).

I forgot I had replied to this thread, I was a teeny bit grumpy at that hour of the day, but still I just can't imagine any woman getting excited about putting clothes in a washing machine.
Any times I haven't had my own,I simply borrowed a neighbor's/friends/family. Or shock horror used a launderette. Very rarely have I had to hand wash a lot of clothes, which may make the arrival of a WM exciting.

EmmyLou30

missprice wrote: »

I forgot I had replied to this thread, I was a teeny bit grumpy at that hour of the day, but still I just can't imagine any woman getting excited about putting clothes in a washing machine.
Any times I haven't had my own,I simply borrowed a neighbor's/friends/family. Or shock horror used a launderette. Very rarely have I had to hand wash a lot of clothes, which may make the arrival of a WM exciting.

I'd get very excited about a new washing machine too, I'm sad like that! Especially if I'd waited 5 months for the convenience of washing clothes in my own home again. Hell I even got excited after our old one's drum exploded (never touching an Indesit again) and the new one was here in less than a week (Miele this time)....couldn't wait to try it out. I got just as excited about a dishwasher too mind you having never owned one before:rotfl:

Slinky

There's a compulsion to watch clothes going round in a new washing machine, even though you've seen it happening many times before.....