A Little Advice On A TV Purchase

LABMAN

Is this it?:-

https://www.johnlewis.com/panasonic-58dx802b-led-hdr-4k-ultra-hd-3d-smart-tv-58-with-freeview-play-freetime-sound-bar-art-interior-freestyle-design-ultra-hd-certified/p2711552?sku=235850112&s_kwcid=2dx92700024658181723&tmad=c&tmcampid=2&gclid=CjwKCAiAnabTBRA6EiwAemvBd67ftcpoelFZ8yADZ_yuPZ6OPpHNo7BSow-rb_o4fyzzX1zSfBX4ohoCXz4QAvD_BwE&gclsrc=aw.ds

verityboo

Be mindful that if they do decide to refund you the price you paid then they can also make a deduction for the years use you have had. Being offered a store credit for the full price you paid might be the best deal and would be more than you are entitled to under your statutory rights

DoaM

verityboo wrote: »

Be mindful that if they do decide to refund you the price you paid then they can also make a deduction for the years use you have had.

No they can't ... the issue has been ongoing since May 2017 - within 6 months from purchase - so the timer stops there. Thus the OP is entitled to a FULL refund to the same payment method used. This is the Law.

shaun_from_Africa

verityboo wrote: »

Be mindful that if they do decide to refund you the price you paid then they can also make a deduction for the years use you have had.

Normally that would be the case but I'm not too sure about it in this instance.
The OP first reported the fault after 4 months at which time the retailer wished to repair, something to which they were entitled to do.
When the TV came back from repair the fault was still there so the OP was legally entitled to a full refund, something that they requested but this request was refused so another attempt at a repair was made, an attempt that also failed.

If the retailer had complied with the CRA they should have provided the full refund when it was first requested and by refusing this they have committed a criminal offence so I can't see that they can now rely on that same act when it suits them and give a partial refund.

CardinalWolsey

As it appears to be a current range model, that JL above has more than 10 of in stock, why can your original retailer not just simply swap out your faulty model for a brand-new boxed one?

[Deleted User]

CardinalWolsey wrote: »

As it appears to be a current range model, that JL above has more than 10 of in stock, why can your original retailer not just simply swap out your faulty model for a brand-new boxed one?

Because it is technically a new unit. It has had his circuit board, power supply and screen changed. Only thing that's still the same is the plastic cover on the back.

Plus they could have done that any time in the last 8 months.

macman

Even if the clock stops at 4 months, then the TV is still worth far less than the price paid new. A voucher for the full price seems to me like a very generous offer indeed a year in, and the OP should be able to get a better TV for the same or less money.
Granted that the retailer (I'm assuming DSG?) failed to comply with CRA, but given that the OP's only other option now is the small claims process, I'd accept the voucher.
NB: non-compliance with CRA is not a criminal offence, it's a civil matter.

George_Michael

macman wrote: »

NB: non-compliance with CRA is not a criminal offence, it's a civil matter.

It depends on exactly what happened when the OP asked for a refund.
If the retailer told them that they weren't legally entitled to a refund then they were misleading them about their statutory rights and doing this is a criminal offence.

KeithP

SiTe4sorIII, have you told us how you paid for this thing?

If you used a credit card, or took out credit specifically to buy this television, consider making a claim against the credit provider under Section 75 of the Consumer Credit Act.

Perhaps this MSE article will help.

Fluffybunny80

This is actually 2016 model and most high street stores no longer sell it but John Lewis must have loads left as they are still trying to push as many out as they can before it gets removed from stock as too old.

I have just purchased the current 2017 model to this as 2018 models aren't yet released and it's retailing at £849 for 50" which has recently been reduced from £1299 and it's awesome spec with full 10 bit HDR and native 100Hz
The 55" is priced couple hundred more but if it were me I would ask John Lewis (if that's where you brought it from?) to price match this newer model at £794 (Hughes has it at this) take the voucher and spend £100 on something else at John Lewis.
You'd get a newer model though little smaller but does that bother you?

Just a thought as I know your tv is an older model that seems to only be available at John Lewis or online stores as richer sounds no longer stock it nor my local Currys.