Anyone has a ccj set aside from parking eye?

Samsan1233

Hello everyone,
I’m after a bit of help, back I’m march 2017 me and my husband went somewhere in London, he had a meeting so i stayed in the car, I called RingGo and bought a ticket for about 2-2.5 hours. I was holding on the line for a good 10-15 mins before I could get the ticket. The ticket ended at 12.30lm and we left 12.32.
A week or so later we received a penalty so I immediately emailed parking eye and sent them the proof of ticket from my bank statement. We received an automated email saying they will be in touch.
At that point we didn’t hear anything back, and in December we got a letter saying we will get a ccj if £ 197 wasn’t paid within a month. The letter was dated 28th of November but we opened the letter on 28th December as it went to my neighbours house, this happens a lot letters always go missing and even we receive neighbours letter regularly, now that obomeans it was sat by one of the neighbours for a while before they dropped it outside my main door, the always so this instead of posting so I know it came from the neighbours.
At this point I immediately called Northampton court and the lady specifically said if we pay it today we won’t get a ccj. So I immediately called parking eye and paid.
After checking on Experian yesterday we realised the ccj was still on and marked and satisfied. I called the court again and was told they were informed by parking eye they received the payment on 30th December not on 28th. So I checked the statement and it shows transaction date 28th December money credited 30th December.
I then checked the mailbox and found they had replied back to my email in April saying that we overstayed, and still need to pay, found this in trash, we just thought they hadn’t replied as they realised we did buy a ticket, I honestly don’t remember leaving any later than 2 mins and they haven’t explained anything regarding this too so I’m still not sure why we even got this ticket. I paid the £197 to avoid getting a ccj.
What can we do now, we need to
Nice this year as I just had a baby so can’t be stuck here, but the ccj will prevent my mortgage, can anyone help in how to get this set aside please, I’m willing to pay to go to court but how do I go about winning this. It was a genuine accident and we have an outstanding credit history normally and now it’s poor. Please help. I was heavily pregnant and had a toddler with me that day can I use this? Please help guys.
Thanks and sorry for the long post

mjan

Go on the parking forum http://forums.moneysavingexpert.com/forumdisplay.php?f=163 and read the top NEWBIES post.
It has a section on set asides further down.
You can also repost your query on that sub forum (after you read the top post) as the regulars there have a good knowledge on dealing with parking firms.

Good luck

Samsan1233

I will have a look thank you