1 company sells a product, parts needed to use it been out of stock for long time

MissG_2

pmduk wrote: »

I'm afraid you need to be cynical when you buy from a company that is part of Ideal World TV, they're not known for keeping spares and accessories.

I haven't been crafting for very long, it was the first time I had heard about the company when I bought it from them and wasn't aware.

MissG_2

suki1964 wrote: »

Plenty of tutorials on YouTube showing how to reglue your mat

takman wrote: »

How would they know which mats you were using unless you told them?.

I really didn't want to reglue them, my scanNcut is currently faulty, it's 6 months old, completely unusable and I don't really want to risk voiding the warranty because of that. I have heard of a couple of people who have had issues with Brother after they reglued their mat, but I'm not too sure on the details of it.

sheramber wrote: »

The problem may not lie with Create and Craft.

Brother may not be sending them the mats.

Have you contacted Brother to explain the difficulty getting mats and asking for their help?

I know of a few people who have contacted Brother and they got nowhere in finding out.

suki1964

Hold on, if it's unusable , it's rather a moot point that the mats are out of stock surely?

MissG_2

suki1964 wrote: »

Hold on, if it's unusable , it's rather a moot point that the mats are out of stock surely?

While it is in the process of being repaired I am using the time now so that when its back I can hopefully use it again straight away.

sheramber

MissG wrote: »

While it is in the process of being repaired I am using the time now so that when its back I can hopefully use it again straight away.

Who is repairing it?

sheramber

sold on Ebay by the Deal Channel

https://www.ebay.co.uk/p/Brother-ScanNCut-Printable-Sticker-Sheet-Set/1480818321?iid=262678628939&_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D49896%26meid%3D36a869f2662342cfbe587796b63ca7a9%26pid%3D100005%26rk%3D1%26rkt%3D2%26sd%3D252591861281&_trksid=p2047675.c100005.m1851

MissG_2

sheramber wrote: »

sold on Ebay by the Deal Channel

https://www.ebay.co.uk/p/Brother-ScanNCut-Printable-Sticker-Sheet-Set/1480818321?iid=262678628939&_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D49896%26meid%3D36a869f2662342cfbe587796b63ca7a9%26pid%3D100005%26rk%3D1%26rkt%3D2%26sd%3D252591861281&_trksid=p2047675.c100005.m1851

It's Brother who is reaping it, it has a 2 year warranty.

Those in the link are sheets of sticky paper which you print onto, you then use the scanNcut to cut them out to create stickers. Thank you for looking anyway, I do appreciate it.

sheramber

Ask them to send you some mats when they return it.

LilElvis

Is the item in stock overseas? Try HSN - the US equivalent of Ideal World (with weirdly orange Floridian presenters). Don't forget to factor in possible import duties.