Requesting a refund

dj1471

Is the seller a business or an individual? If a business and you purchased using buy it now you can cancel for a full refund under the distance selling rules within 14 days.

If it's an individual you've got little chance; you got what you purchased.

Gavin83

Did the seller not have negative feedback? Are they a business or an individual? If they’re an individual and it’s the same price as the shops I really don’t understand why you bought it on eBay.

pinkshoes

OP, please provide the item number.

I find that if searching on my phone, you rely heavily on the title rather than the item description.

If the title clearly stated BOX ONLY, then you have no comeback.

If the bit about it being a box only was hidden much further down the description then I wood classify this as misleading and PHONE eBay to ask for a SNAD dispute to be reopened.

societys_child

chancesare wrote: »

The item specifics form part of the sale. If the seller provided those (let's say wattage of said item or headphone lead etc, then it's a SNAD). Clearly the Rep was poor.



Yes.

OP, if you have had an eBay case opened and closed then follow these instructions to the letter:

1. Play the seller at their own game.
2. Log into Paypal.
3. Crush the box you were sent. Take a photo.
4. Open a claim for item not as described.
5. Add the photo of the crushed box to the Paypal claim.
6. Register with Paypal's "returns are on us" for a reimbursement should you be required to return the item, they will reimburse £15.
7. Wait for Paypal to assess the case.

Wouldn't that be fraudulent?

bris

So I take it we're not getting the item number then? There must be a reason for that.

andros705

Sorry for not answering. PayPal have already solved the problem.
Thanks

NCC-1707

andros705 wrote: »

Sorry for not answering. PayPal have already solved the problem.
Thanks

You still haven't! What's the item number? Strange. How was it resolved in the end, as it may help others.

usefulmale

chancesare wrote: »

The item specifics form part of the sale. If the seller provided those (let's say wattage of said item or headphone lead etc, then it's a SNAD). Clearly the Rep was poor.



Yes.

OP, if you have had an eBay case opened and closed then follow these instructions to the letter:

1. Play the seller at their own game.
2. Log into Paypal.
3. Crush the box you were sent. Take a photo.
4. Open a claim for item not as described.
5. Add the photo of the crushed box to the Paypal claim.
6. Register with Paypal's "returns are on us" for a reimbursement should you be required to return the item, they will reimburse £15.
7. Wait for Paypal to assess the case.

The buyer was gullible and now you want to turn them into a criminal?

macman

Negative feedback is your friend, though it won't get your money back.