Sent £400 item to Sweden for servicing - company now ignoring us - what can I do?

jesswells

Hello,
I sent a tattoo machine to the manufacturer in Sweden for servicing as it had stopped working. I filled in their online form (inkmachines com) and posted the item. They said they would e-mail once they have received the item to quote how much it would be to repair and return the machine. They have not e-mailed us and have ignored all subsequent e-mails we have sent. They do not have a contact number online. We posted the machine using Royal Mail tracked delivery so we know they have received the machine.
Is there anything at all we can do to make them send the machine back? It is a £400 machine and we cannot afford to replace it. I do not know where else to ask for help.
Any suggestions would be much appreciated.
Thank you.

arcon5

Post on their Twitter page?

Warwick_Hunt

jesswells wrote: »

Hello,
I sent a tattoo machine to the manufacturer in Sweden for servicing as it had stopped working. I filled in their online form (inkmachines com) and posted the item. They said they would e-mail once they have received the item to quote how much it would be to repair and return the machine. They have not e-mailed us and have ignored all subsequent e-mails we have sent. They do not have a contact number online. We posted the machine using Royal Mail tracked delivery so we know they have received the machine.
Is there anything at all we can do to make them send the machine back? It is a £400 machine and we cannot afford to replace it. I do not know where else to ask for help.
Any suggestions would be much appreciated.
Thank you.

You’re on the wrong board.

jesswells

Where should I post this to? I couldn't decide which forum would be most suitable.

ssparks2003

+4647024403 is listed as their phone number

dj1471

If all else fails... EU Small Claims process for the value of the machine.

KeithP

OP, can the UK European Consumer Centre help you?

Manxman_in_exile

jesswells wrote: »

Where should I post this to? I couldn't decide which forum would be most suitable.

I don't know many consumers who have a £400 tattoo machine.


I think the suggestion was to post on the small business's board.

agrinnall

jesswells wrote: »

We posted the machine using Royal Mail tracked delivery so we know they have received the machine.

I'm not sure that you do know that, everything I see on here about RM tracking suggests that it stops as soon as the item leaves the UK. No doubt if custardy sees this he will be able to confirm or deny.