Discount from retailer as item is not as expected

warby68

Its the other way round surely, not what they offer but how much you are now willing to pay for a grubby item with loads of marks.

If they don't offer that or better then just send it back.

There is no set formula for acceptable discounts

reese

Thanks for the replies.
The coat's original price was £200 but it was reduced to £100. It's something that I've liked for ages but couldn't justify spending £200 on a coat. £100 is still a lot but I decided to put money I'd had for Christmas towards it.
It can be washed in a washing machine but then needs to be tumble dried as it as feathers and down in it.
I've sent photos and the retailer has now been in touch offering 20% off the price I've paid.

Pollycat

reese wrote: »

Thanks for the replies.
The coat's original price was £200 but it was reduced to £100. It's something that I've liked for ages but couldn't justify spending £200 on a coat. £100 is still a lot but I decided to put money I'd had for Christmas towards it.
It can be washed in a washing machine but then needs to be tumble dried as it as feathers and down in it.
I've sent photos and the retailer has now been in touch offering 20% off the price I've paid.

You'll need to use the correct wash powder/liquid. I'm always very careful when washing coats.

Is the additional 20% reduction the same, more or less than you expected/wanted?
And do you think the coat is worth £80?
And do you think the marks will come out when washed?

LilElvis

That sounds like a reasonable offer. Are they prepared to take it back if the marks won't wash out? Are any of the marks grease or oil which might be hard to remove? Have you looked to see if another retailer still has the coat in stock?

unholyangel

Perhaps worth bearing in mind that dirty marks that will be easily removed (for example by washing it) won't make the goods not conform to contract.

In other words, there is no consumer rights issue and its reliant on goodwill.

Hermione_Granger

unholyangel wrote: »

Perhaps worth bearing in mind that dirty marks that will be easily removed (for example by washing it) won't make the goods not conform to contract.

In other words, there is no consumer rights issue and its reliant on goodwill.

Why won't dirty marks that can easily be removed mean that the goods won't conform to contract?
There is nothing to state or imply this in the CRA. All it states is that defects drawn to the consumers attention before purchase won't make them unsatisfactory.
The act is very specific in that their state, condition, appearance and finish are taken into account when determining if goods are of a satisfactory quality and IMO, dirty marks affect the appearance of those goods.


If what you stated was correct, any retailer could send out dirty clothing provided that the dirt could be removed by a quick spin in a washing machine

unholyangel

Hermione_Granger wrote: »

Why won't dirty marks that can easily be removed mean that the goods won't conform to contract?
There is nothing to state or imply this in the CRA. All it states is that defects drawn to the consumers attention before purchase won't make them unsatisfactory.
The act is very specific in that their state, condition, appearance and finish are taken into account when determining if goods are of a satisfactory quality and IMO, dirty marks affect the appearance of those goods.


If what you stated was correct, any retailer could send out dirty clothing provided that the dirt could be removed by a quick spin in a washing machine

Because the marks are not permanent, they are easily removed and thus they are not classed as a defect/damage. If dirty was classed as a defect, your clothes would be defective every time you wore them!

The CRA might not explicitly state what I've said but nor does it explicitly state that dirty marks that are easily removed would mean that the goods fail to conform.

There was nothing to state that under the SoGA either, didn't stop courts ruling dirt that can be easily removed by washing it is not a defect.

reese

Thanks for the replies.
I would have preferred the coat to be in pristine condition rather than £20.00 off. This would have avoided the hassle of having to contact them, being able to wear the coat straight away and also not having to wash it.
I'll check with them that I can still return it if the marks are still there after its been washed.

pramsay13

Just wash it and if the marks don't come out send it back for a full refund.
If the marks do come out then accept the extra money off for the hassle.

mattyprice4004

reese wrote: »

Thanks for the replies.
I would have preferred the coat to be in pristine condition rather than £20.00 off. This would have avoided the hassle of having to contact them, being able to wear the coat straight away and also not having to wash it.
I'll check with them that I can still return it if the marks are still there after its been washed.

None of that is relevant if they can’t replace it - so you need to decide if you’re happy with 20% off or not.