Engie

K.shilbach

Just done switch a few days ago with engie ,answer phone calls quick ,set up a online account ok just keeping a check on my change over day because it seams a monthly dd is coming out the same day as my old company.but engie has said it will not come out .(cross fingers).but change over very easy and good .have to ring up with my reading just before my switch day . will let you all know near the time once switch is done .

footyguy

More feedback on this supplier can be found in the official feedback thread here:

https://forums.moneysavingexpert.com/discussion/5584535

Good luck!

KNas

LAST 2 YEARS HAS BEEN A LIVING HELL OWING TO ENGIE!
I will try to keep this as brief as possible, although it’s 2 years worth of information combined with unbelievable level STRESS!

I'll start off by saying we are a small business struggling to break-even. Engie took over our electricity supply from another supplier in December 2016 WITHOUT our knowledge.

We did not receive single bill or letter from them regarding the transfer. I tried contacting them countless times through phone, email, contact forms on website but NO RESPONSE. This matter went on for 11 months. I contacted another supplier to take over but the transfer was objected by Engie. Only then, 11.5 months later we received the first letter from Engie limited titled ‘De-energisation of electricity supply’ threatening that they will cut the supply unless we paid them the last 12 months of bill. I called them again and managed to speak to somebody in the credit control department. The person I spoke to explained that the contract was signed by a DIFFERENT COMPANY. I took an email address for complaints and logged a complaint. 2 months later, no response.

I logged a claim with the energy ombudsman. I was hopeful about this but even that didn’t fix the problem. Their decision was that we had to pay, I appealed and used the backbilling rule (they could bill us up to 12 months and not before), which was accepted by the Ombudman.

So now we are in June 2018. I receive an email from Engie with with attachment containing 12 months of invoices based on no meter reads from us. I contact them again explaining that we are not in a position to pay 12 months energy at once and we need to come to a payment plan based on accurate meter reads (I already had some which I could provide to them). The person I spoke to assured me that he will look into this case and he will stop all action of disconnection. He said that he couldn’t understand it either because the contract was signed by another company. He also said that because we are on a deemed contract the rates are high and therefore he will be able to reduce that by offering us on contract rates.

Now we’re in August 2018, I send 3 emails that month asking for an update. I receive an email in September apologising for the delay and that someone in the sales team will call me to offer a contract and therefore base the last 12 months on that contract rate.

I receive a a few calls from sales team in September, they are also clueless as to what they are dealing with. I gave them the meter reads I had for the previous year and requested they put together a bill based on those readings.

We’re now in November 2018 (I have sent emails chasing in October but no response). I receive an email from the complaints team saying that they are unable to offer a contract and because we’re in a deemed contract that we can leave at any time (which is not true because this was objected before) and that they will look at lowering the rates. I replied with the meter reads once again and told them the maximum we can pay per month.

December 6th, I receive an email from a Consumption Data Administrator requesting meter reads. I send the most recent one as well as ones from June 2018 and April 2018 so they are in a position to bill accurately. I also request the payment plan and lowest rate.

January 9th we receive a letter from Engie with an outstanding balance of £23,839.29 (!!!!). I forward to my contact at credit control requesting clarification and response to my earlier emails.

No response, January 24th I send another email chasing and requesting that we have a face to face meeting to come to the bottom of this. Bearing in mind their office is based in Leeds and we are in Kent (250 miles away) and I am still happy to do this because the situation is beyond words…


I visited my local Citizens Advice Bureau hoping they could help, but they said they don’t deal with businesses. They referred me to Business Debtline and anyone who has dealt with this organisation will know, they are impossible to reach. After 1 week of constantly attempt and queuing for 30 minutes, I managed to speak to someone whose only help was to refer me to Citizens Advice Bureau consumer helpline. I spoke to them today, and they said someone will call me within 5-10 working days.

I have no other avenues, I want to sue them but we are not in a position to do this.

All I can say to you is if you want to keep your sanity STAY AWAY FROM THIS COMPANY and if there is anyone reading this who can help me take this company to court, please get in touch.