Regular Saver Thread **New and Restarted**

ValiantSon

karlie88 wrote: »

I hope their online current account applications open up soon so that I can attempt to open another Classic Plus...

If you already have one then I'm pretty sure they no longer allow you to open a second.

Willing2Learn

ValiantSon wrote: »

If you already have one then I'm pretty sure they no longer allow you to open a second.

You can open a joint a/c as a second account, but not a second sole account anymore. Only one sole a/c per person!!

colsten

karlie88 wrote: »

I hope their online current account applications open up soon so that I can attempt to open another Classic Plus...

Do we really have to talk about this on a public forum. You know what I mean.

Westie983

Hi all,

Can we try and keep this thread to discussions about regular savers.

If you wish to discuss anything else, please use the search bar to find a more appropriate thread or create your own.

Thanks

Westie983

schiff

ValiantSon wrote: »

That's not very wise of her. She is failing in the banks duty to ensure that customers are aware of terms and conditions. This is a failure of regulatory compliance. The ID stuff is just bank policy to meet KYC, but she does know you, and they have already carried out KYC checks, so what she does insist on doing is not necessary (the banks' policy is over the top), but what she doesn't bother with is necessary to ensure regulatory compliance. Her manager needs to have a word with her.

Just to finish off this discussion. I've been in today to open Issue 12 and took the opportunity of asking about it. The staff who deal with me and I myself are in the clear!

The staff have two main objectives, firstly to weigh up the customer in conversation, and then via that conversation to create a rapport with customers. The latter is very important, hence the use of the word 'family' in much of Virgin's advertising.

They know from the computer that I've had all the store versions and more besides, so the introduction which took about one minute flat was littered with 'as you probably well know'. Then via him telling me where he was born (same city as my mother) we developed an interesting conversation about football. When eventually we got back to the business in hand, there was another minute of reciting stuff that he had to.

This is a nicer version of 'know your client' than the usual, they like to get on friendly terms, first name terms, and via conversation they can weigh up how sophisticated you are about money matters and enough about you to be satisfied that the minimum of their requirements is all that is required.

I enjoyed the visit, especially the football chat, and that I think is what they want to achieve.

surreysaver

Blimey! Just managed to get through to Croydon branch and they're fully booked with appointments until next Tuesday!
I might leave it a couple of weeks until its calmed down. I just hope Virgin don't withdraw the product in the mean time - does anyone think they might be likely to withdraw it?

schiff

surreysaver wrote: »

Blimey! Just managed to get through to Croydon branch and they're fully booked with appointments until next Tuesday!
I might leave it a couple of weeks until its calmed down. I just hope Virgin don't withdraw the product in the mean time - does anyone think they might be likely to withdraw it?

Doubt it, they haven't done before. Until version 13 sees the light of day anyway!

bubieyehyeh

The central london virgin branch, while open until 6 or 7pm, the latest appointment is 4pm, perhaps they should be clearer what are lounge opening hours and banking hours.

JamesRobinson48

Chorley BS has just pulled both of its adult RS accounts, for new applicants.

surreysaver

How easy is it to get at you money once its matured? I don't live locally - don't mind travelling to open it, or even to withdraw money once its matured, but it might be a while sitting at 0.10% or whatever until I get the chance to travel to a branch unless I can withdraw over the phone or online?
It'll cost me nothing to travel to a branch (the job I work in affords me free travel), but the time to do so is another matter!