BT Compensation

paulc313

Hello,

I have recently organised to get Fibre to the Premises Broadband from BT and transfer from SKY. They have made two appointments with me for engineers to come out and I've taken the day off work for both and each time an engineer never showed, wasting my day off work. The BT customer care team never reply to my complaints and emails as well. I have recently got a case manager who I now contact and he has advised that I would only get £10 compensation for each missed appointment by the engineer. This seems to me to be a low figure for compensation. I just wondered if anyone has challenged this level of compensation and got more? If so how did you do it?

Thanks

Paul

forestlands

BT no longer have customer care or customer services! Complaints go to India as do customer service enquirers. Live chat is connected to India too. The Indian call centre personnel are not trained to deal with all that BT expects of them, you get no where trying to sort your problems there. BT must step up and run it's business with it's own staff and give customers the service that is expected!

I hope your problem is soon resolved!

iniltous

forestlands wrote: »

BT no longer have customer care or customer services! Complaints go to India as do customer service enquirers. Live chat is connected to India too. The Indian call centre personnel are not trained to deal with all that BT expects of them, you get no where trying to sort your problems there. BT must step up and run it's business with it's own staff and give customers the service that is expected!

I hope your problem is soon resolved!

BT recently gave a commitment that 80% of its inbound customer service enquirys would be dealt with by UK based staff, I believe they have achieved it, or are quite close to that goal

[Deleted User]

Ignoring the above as someone has a bee in their bonnet...

If you post on the BT Forums you can get connected with a rep in the UK who can look at your issue