Miele vacuum cleaner - hard to push

Charis

I also have a miele compact, allergy model. I have a mix of hard floors, long rubber backed mats and fitted carpets. I also tried using the supplied carpet brush, Alletech in my case, and had exactly the same problem. It would only move on the lowest settings but then wouldn't pick up everything. You can adjust the suction using the adjustment near where you hand rests at the top of the hose. Frankly I was very disappointed but I decided to buy the Turbo brush head - about another £70 - which works like a dream on carpets. Noisy but bearable on hard floors so I do the carpets wth the turbo brush and the hard floors with the hard floor brush. The 'carpet' brush is virtually unused.

I was shocked when I realised how much the replacement filters are, but I couldn't work out how to get the thing out anyway and the timing strip doesnt work on mine so I haven't replaced it. The dustbags are also extremely expensive and I'm not aware of any cheap imitations. I hate the way the exhaust come out of the top of the machine. They would probably say it's so the dust on the floor doesn't get blown about. I think it's a plot to make you change the dust bag more often because it isn't all that fragrant, having been sucked through the waste bag. If you happen to lean over the vac when you are cleaning, you get a face full of parfum de dustbag.

It does do a lovely, and reasonably quiet job of the carpets with the turbo head. Which imho should have been included with the product. Even if it cost more. We should have been made aware we were buying a hard floor cleaner which would need an expensive attachment to do the job properly!

ripplyuk

Charis wrote: »

It does do a lovely, and reasonably quiet job of the carpets with the turbo head. Which imho should have been included with the product. Even if it cost more. We should have been made aware we were buying a hard floor cleaner which would need an expensive attachment to do the job properly!

Thanks for the tip . Mine came with the turbo brush but I had never even thought to try it. I mistakenly assumed that since the main floor head was such a nightmare, the turbo one would be even worse. I've just tried it today and it does work much better. All this makes me wonder what the main floor head is actually for. It can't be used on carpet and the separate hard floor brush works great, so it seems a bit pointless.

I've also realised that in the reviews I watched, they were all using the turbo brush for carpet. I think Miele should be more up-front about this. They state that the main floor head is ideal for carpets and hard floors. It isn't.

I still haven't been able to find another vacuum cleaner that suits me i.e. a bagged cylinder with variable, but high, power. The reviews all put Miele at the top for some reason. It can't be for their customer service anyway, from what I've experienced.

VfM4meplse

ripplyuk wrote: »

The reviews all put Miele at the top for some reason. It can't be for their customer service anyway, from what I've experienced.

It seems the CS team don’t actually have any product knowledge?!

cowgirly

I had a mile and had the same problem. Ive side bought a SEO and can't fault it.

cowgirly

I had a mile and had the same problem. Ive side bought a sebo and can't fault it.

Charis

Since my post above, I have been trying to work out the most cost effective way of buying Miele bags. In the process I managed to find the price of one HEPA AirClean exhaust filter. Customers are expected to buy a new one approximately once a year. The price? A hefty £34 for one filter. There's currently a 'this month's special offer' which includes a filter in a box of eight bags which at £23 makes the filter almost free. Worth having if you need the HEPA filter because of severe allergies.

The bags are a still hefty £2.75 each, even if you buy them 16 at a time. However there is an optional 5yr warranty included for an additional £16. Only for vacuums bought within the last two years, however, and no details available to click on the purchase site. Those kind of warranties often include the first year or two, already included in the original purchase. The vacuum cleaner wasn't cheap, but it wasn't so expensive as to command all these extras.

One work around, if you don't need to filter out every particle of dust, is to use the Air Clean filter supplied with each box of bags (useless if you have a HEPA filter) and swap the white Hepa filter for a grille to hold the Air Clean filter. That's said to be around £10, from the spare parts department, rather than the shop. All departments are on the Miele website but they are being very clever at not advertising the cheaper option. It is in the instruction manual (p 43 in mine) so they are not advising against it. It may even be popular, hence the inclusion of the Air Clean filters in every box of bags. You cut it to fit the grille for your particular machine. You can't prise open the HEPA filter and use that, as it's full of carbon which will make a bag's worth of black mess to clear up and you will have broken the holder in the process.

[Deleted User]

I have an upright, heavy sebo upstairs and a miele downstairs. The sebo is very efficient but not so good when using the hose attachment, it is an awkward hold and can tip the vacuum forward. I am another who has the miele turbo head, it is a must have and should really be supplied with it

System

I have the same problem with 2 new hoovers I bought recently both Cylinder vacuum cleaners.

It's because the brush on the hover has a plastic base plate as my new ones have. That's why it won't push well on carpets.

But my old Vax Hoover which I still have that I bought in 2010. Has the old plastic brush with metal base plate. Which works fine on my rugs but my new hoovers have the plastic brush with plastic base. And they don't work well on carpets.

I have tried to get a hoover with the old metal base plate brush but it seems they are not making them like that anymore. Only with plastic base plate which is no good.
Why on earth did they change this?

ripplyuk

annbarbs wrote: »

I have tried to get a hoover with the old metal base plate brush but it seems they are not making them like that anymore. Only with plastic base plate which is no good.
Why on earth did they change this?

Probably for cheapness. And to force us to buy expensive extra brush-heads.

My old Panasonic had a metal base plate too. Although it was less than half the price of this Miele, the build quality was far better, and it was so easy to use.

System

Well I read that new hoovers now have to comply with the new EU regulations. Something about being ECO friendly and energy efficient.
So does that mean also that they cannot be metal base plate brushes?

Though I cannot see why not.

Point is plastic based brushes don't push well on carpets.

It's not the hoover it's the brush.
Because when I attached my metal based brush from my Vax to the new hoover. It pushed along the carpet just fine. But did not with the plastic brush it came with.

So it's not the hoover or the suction that's the problem, it's the brush.