Virgin Broadband Retensions

leew

How long till they ring you? do they bother at all to try and keep you these days??

I just cancelled my internet after my bill went from £15 to £33 so rang them yesterday and they offered me 20meg capped @ £21.50 after the bloke spoke to his Manager which I refused.

Do you think I'll get the call? I can't be bothered with the hassle of
changing although I kept quiet on that!

AndyPK

20mb Download a month ?
Ask them for 50.

I doubt they will ring back.

leew

AndyPK wrote: »

20mb Download a month ?
Ask them for 50.

I doubt they will ring back.

Really, don't retensions exist now? or do the people you speak to initially have all the power?

AndyPK

I think if they give you a low offer on the phone and you turn it down they won't chase you. My experance anyway.

leew

AndyPK wrote: »

I think if they give you a low offer on the phone and you turn it down they won't chase you. My experance anyway.

Oh ok, looks like I'll have to get looking for a new provider then I'd probably have took 50meg If offered/asked for never mind.

mije1983

Why don't you just call back and ask?

leew

mije1983 wrote: »

Why don't you just call back and ask?

I'll wait and see and If they don't ring I may do that

[Deleted User]

They're not inclined to call you back because you think you can haggle a deal out of them.

The number of people that have cancelled services thinking they would get a call back with a retention deal and then don't is astronomical.

But that's Virgin's fault apparently...

leew

Rang me yesterday offered me £23 with two months free for 70mb which I accepted, not great but it will do.

Browntoa

Closing as existing virgin media retention thread