O2 Early Upgrade Fee Complait

[Deleted User]

The £297 would have been a charge for the remainder of your current contract.

All operators do this. It's common knowledge. And after being with a phone provider for 28 years you would think you would know this.

The £297 is non-refundable as you have been put onto a new contract term.

boatman

They are accepting the iPhone X back, so they will either refund your £69.99 and £297 and stick you back on your old contract, or they could right off your contract and not refund you the £297, allowing you to choose another deal.
As for taking 2 weeks to get your money back, Virgin take over a month to pay back any money!

indesisiv

If I was paying £370 for something I would ask about the the returns and termination policy!!
And the £370 is money before you pay your contract! Did it not occur to you after getting this offer that a bit of research would be in order to find out what the terms and conditions were?
For that price I would be looking at buying the phone outright and getting a cheap sim only contract!

I don't see that they have done anything wrong really. They have offered for you to buy out the remaining part of your minimum term of your contract - you have accepted this and bought it out. It can't be reinstated, you have paid to end the current terms of you minimum contract.
You have then changed the terms on your contract (Not a new contract)

[Deleted User]

You have to wonder about someone who's happy to pay £370 upfront and then tie themselves into paying £70 a month for 2 years for a grand total of £2,050 just for a mobile phone. To then reconsider the next day as well???

overpricedcoffee

Many years ago I signed a credit agreement in store with HFC bank for something or another I cannot remember and I learnt the hard way that there is definitely no cooling off period in store for signing any credit agreement.

From that day onwards I check, double check and even triple check what I sign before I sign it when I do stuff in-store.