Top Bank Accounts Discussion Area

eskbanker

No interest has been paid on (what used to be) Lloyds Vantage accounts for over a year!

http://www.lloydsbank.com/current-accounts/vantage.asp

Vantage
Vantage is no longer available with new current accounts or as an upgrade option for existing customers. In February 2016 we wrote to existing Vantage customers to advise that we were removing Vantage from our product range. From 3rd May 2016 no credit interest is paid on Vantage accounts and Vantage terms and conditions no longer apply. Vantage was removed from account names shortly after this.

polymaff

adindas wrote: »

I wonder, is there still any requirement to fund it each month to get interest ??

What interest? Lloyds Classic with Vantage accounts are just plain current accounts now. Their only current or future benefit is as a seeding account for a switch.

At least, that is what we have used them for.

lampard

Could someone clarify if the HSBC Advance will work if you already have a First Direct account?

I won't be switching from First Direct, I have another account I will be using to switch to HSBC I just don't want to begin the process if they will not payout as First Direct is something to do with HSBC.

topgun06

lampard wrote: »

Could someone clarify if the HSBC Advance will work if you already have a First Direct account?

I won't be switching from First Direct, I have another account I will be using to switch to HSBC I just don't want to begin the process if they will not payout as First Direct is something to do with HSBC.

From the T&Cs:

You may hold a first direct and/or M&S Bank current account and still qualify.

lampard

topgun06 wrote: »

From the T&Cs:

Excellent thanks so much

Brewer20

^^^ But ask that question in branch and you may get a "no you can't"

I did but after reading the T&C's as above it's clear they were wrong in branch, unless they know more than me??

I've not tested them out yet (I'm a FD account holder) it's actually a choice between HSBC switch or M&S. I favour M&S switch but do I really need to buy anymore clothes from them is the big question?

smipx013

Hi,

I have a First Direct Account and have had since the week they first launched with HSBC in 1992. I have noticed over the last 2 years that the A+++ customer service that we all see and hear about has taken a bit of a nose dive as far as I am concerned. It would be great if MSE's rating methods were easy to add to by us forum members so the rating of any given bank can be a little better at reflecting our experiences. I have just had a quick look and I can't find any poll I can add my voice to right now. I guess the polls are released periodically but it would be better to have a live poll that is always there to be added to at the point a customer has a gripe that he wishes to have reflected. This could be on the front page and very visible (apologies if it is and I have missed it).

The last 2 times I have called First Direct they have not been able to resolve my problem and have not bothered to get back to me even when they have resolved it in the background.

One issue was the banking Android App which suddenly stopped working on my slightly older Phone. I challenged them and they gave me a pile of rubbish about my older phone not having the sufficient security needs bla bla bla when in fact it was simply because their app developers had not bothered to compile the app to be compatible with my older Android. Nothing at all to do with security - it was to do with cost of development. They were clueless. They told me it would not be supported in any future release of their software. I thought "okay fine - I guess its time to move because I'm not going to throw away a perfectly good phone just because they can't develop their apps properly). I gave up trying but this week I tried to install the app again and guess what - it works perfectly. They never bothered to reach out to me to tell me even though I raised a formal complaint about the situation weeks before. VERY POOR!!!

Second issue. I called them to ask for a new paying in book. I asked to get the thicker (more pages) book they I know they can issue. They said it was not possible and they never produced such a book even though the book I have in front of me is the larger capacity paying in book. I even counted the stubs to demonstrate to them the number in my book that is running out. They left me on hold for over 10 minutes while they went away to look into it. I had to hang up because I was fed up waiting and someone was at the front door. They never bothered to call me back and they never sent me a message or anything.

This is just two examples recently but I have several more going back at least 2 years. It is rare for me to have a "Good" or "Excellent" interaction with them anymore.

Paul

eskbanker

smipx013 wrote: »

I guess the polls are released periodically but it would be better to have a live poll that is always there to be added to at the point a customer has a gripe that he wishes to have reflected.

But an ongoing live poll like that would intrinsically be based on an even smaller sample size than the existing six-monthly ones and therefore even more heavily swayed by those with exactly the sort of gripes that you have - these polls aren't intended specifically for those who want to vent, they're intended to provide a balanced view (although whether that's ever actually possible is debatable).

smipx013 wrote: »

This is just two examples recently but I have several more going back at least 2 years. It is rare for me to have a "Good" or "Excellent" interaction with them anymore.

At the risk of asking the obvious, why are you sticking with the same bank for 25 years if you're unhappy with it, given how easy (and profitable) it is to switch? Vote with your feet, not your keyboard!

smipx013

Fair points.

I have several bank accounts and the FD one suits my needs in the main.

jnm21

+1 here for the chrome issues applying for TSB account - seems that TSB have known about the exact issue (refuses to accept the branch selection) for 14 months, YES FOURTEEN MONTHS!

https://twitter.com/TSB/status/720955818024255490