Deposit to view second hand car - is this right?

BeenThroughItAll

DoaM wrote: »

So why do you have such a one-sided agreement? Why do you state 2 working days and not, say, 7 calendar days?

Indeed. If they're 'always happy' to extend, then what possible reason is there not to change the terms and conditions to reflect that!

EvansHalshaw

It's a fair point, and I'll bring it up with our legal team!

martinsurrey

BeenThroughItAll wrote: »

Indeed. If they're 'always happy' to extend, then what possible reason is there not to change the terms and conditions to reflect that!

Not one to jump to the corporate defence, but in Central locations, having a 7 day window could very easily clog up forecourts, by having the default term at 2 days it spurs a quick turn around.

Lets not forget that they are adding miles to the car (or the transporter), paying for a driver, and petrol for a free re location as long as you don't ghost them, and they are open till 7 pm...

BeenThroughItAll

martinsurrey wrote: »

Not one to jump to the corporate defence, but in Central locations, having a 7 day window could very easily clog up forecourts, by having the default term at 2 days it spurs a quick turn around.

Lets not forget that they are adding miles to the car (or the transporter), paying for a driver, and petrol for a free re location as long as you don't ghost them, and they are open till 7 pm...

I suspect the number of cars EH actually move with this service, that it'd be very unlikely with the number of locations they trade from that they'd clog any of them up...

Puddylove

Personally, I would never want to buy a car from a dealer who wanted me to pay just to view it.

It's a red flag of poor customer care.

arcon5

Puddylove wrote: »

Personally, I would never want to buy a car from a dealer who wanted me to pay just to view it.

It's a red flag of poor customer care.

Your not paying to view the car. Your paying to have to car brought closer to you. And even then your not paying for anything as it gets refunded.

It's a pretty fair policy imo. Without it they'd undoubtedly be transporting loads of cars around the country for people to change their mind in the interim and not show up wasting time and money. Or tyre kickers requesting every car they like the look off even of they can't afford it!!

Puddylove

arcon5 wrote: »

Your not paying to view the car. Your paying to have to car brought closer to you. And even then your not paying for anything as it gets refunded.

It's a pretty fair policy imo. Without it they'd undoubtedly be transporting loads of cars around the country for people to change their mind in the interim and not show up wasting time and money. Or tyre kickers requesting every car they like the look off even of they can't afford it!!

Clearly there isn't a market for the car in the geographical market segment it's in, or the dealer would just sell it locally, so they are obliged to find a buyer further afield.

So they have to move the product in the hope of obtaining a sale - why is the customer liable for the logistics?

I would never pay, on principle.

Gloomendoom

I remember having the same issue with a local Ford dealer ten years ago. From memory, they wanted £130 to get a Mondeo estate for me to view. I went down the road and bought something else. The Ford salesman rang me up a couple of days later to see if I was still interested and, when I told him I'd bought something else, said he wasn't surprised.

arcon5

Puddylove wrote: »

Clearly there isn't a market for the car in the geographical market segment it's in, or the dealer would just sell it locally, so they are obliged to find a buyer further afield.

So they have to move the product in the hope of obtaining a sale - why is the customer liable for the logistics?

I would never pay, on principle.

That's a massive assumption though isn't it. Has no substance to it. They offer it on any vehicle for sale so your can't seriously think every vehicle they ever sell is undesirable.

It's not about that, it will be about them minimising waste transporting cars to tyre kickers and time wasters.
They are obviously aware, like any dealer will be, that the market is littered with idiots

Puddylove

arcon5 wrote: »

That's a massive assumption though isn't it. Has no substance to it. They offer it on any vehicle for sale so your can't seriously think every vehicle they ever sell is undesirable.

It's not about that, it will be about them minimising waste transporting cars to tyre kickers and time wasters.
They are obviously aware, like any dealer will be, that the market is littered with idiots

Car dealers will sell to the first buyer, they are not going to turn local people down in order to move the car round the country.

So, if they can't sell it locally, they have to widen their net of potential 'idiots'. And if they can get these 'idiots' who are willing to pay, they're onto a winner! :rotfl:

They are minimising costs to maximise profits, purely in their interest, not the customer's.

But yes, the market may be littered with idiots ('fools and their money...').