Amazon refusing a refund over 'no signature'

skayes

Have you subsequently contacted the seller?

Not since the A-Z, no, because the details of the claim show Amazon contacted the seller about it and they evidently denied having received the book.

TrickyDicky, theonlywayisup and victor2, I did think about a chargeback via my bank, though your comment about it being pursued as an unpaid debt is valid and makes me think twice about it. I've also considered claiming at RM for loss of the item (or at least misdelivery). I hear it takes a long time though (to appeal Amazon's decision I have only until April) and they may deny it on the basis that they think it's delivered. On the other hand if I state the case clearly enough, it might compel them to actually produce the all-important signature which their site claims is *always* taken before they hand the item over. And if they can't produce a signature I might be able to take it further. Maybe.

theonlywayisup

TrickyDicky101 wrote: »

Help with what? I can't see the card company being interested.

I had a failed return claim (I didn't open an A-Z as I wasn't aware of them at the time). The credit card company asked for my proof of postage to show a return (and reason for return) and subsequently refunded the payment.

The OP won't know until they ask.

Lip_Stick

I was in a post office just before Christmas when two staff were discussing a small parcel one of them was holding. The woman mentioned it was from a school and going overseas. She then said how the school had paid for tracking, then said 'but once it leaves the UK it isn't tracked anymore'.

custardy

Lip_Stick wrote: »

I was in a post office just before Christmas when two staff were discussing a small parcel one of them was holding. The woman mentioned it was from a school and going overseas. She then said how the school had paid for tracking, then said 'but once it leaves the UK it isn't tracked anymore'.

RM can only track items in the UK.
Once the leave its down to the receiving postal service.

TrickyDicky101

theonlywayisup wrote: »

I had a failed return claim (I didn't open an A-Z as I wasn't aware of them at the time). The credit card company asked for my proof of postage to show a return (and reason for return) and subsequently refunded the payment.

The OP won't know until they ask.

Fair enough - it *could* be a way to resolve (even if I don't think it clear the card co would have a legal duty to help).

SuperHan

Was the item insured with Royal Mail?


If the recipient is denying getting it, then RM haven't delivered the service you have paid for, and so should be on the hook for the value of the book.

skayes

RM can only track items in the UK.

I was always under this impression too, though this time I was able to get the full tracking information for the book under International Signed-For. So I think things may have changed recently. The only thing missing is the image of the signature.

If the recipient is denying getting it, then RM haven't delivered the service you have paid for, and so should be on the hook for the value of the book.

That's what I'm thinking now too, though again I'm still awaiting the response from the foreign post office first. The way I see it, if I can get a signature, then Amazon will have to refund me. If I can't get a signature, then RM becomes liable.

I had a failed return claim (I didn't open an A-Z as I wasn't aware of them at the time). The credit card company asked for my proof of postage to show a return (and reason for return) and subsequently refunded the payment.

The OP won't know until they ask.

I might be wrong but I think I can only chargeback for items less than £100, and my item was a bit over that amount. There's also a possibility of Amazon pursuing it as unpaid debt.

elsien

S75 chargeback is for items over £100 but you need to do it within specific timescales.
https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

custardy

skayes wrote: »

I was always under this impression too, though this time I was able to get the full tracking information for the book under International Signed-For. So I think things may have changed recently. The only thing missing is the image of the signature.



That's what I'm thinking now too, though again I'm still awaiting the response from the foreign post office first. The way I see it, if I can get a signature, then Amazon will have to refund me. If I can't get a signature, then RM becomes liable.



I might be wrong but I think I can only chargeback for items less than £100, and my item was a bit over that amount. There's also a possibility of Amazon pursuing it as unpaid debt.

RM have provided proof of delivery. I dont see you having much luck with a claim Im afraid.

bazzyb

custardy wrote: »

RM have provided proof of delivery.

They haven't. That's the whole point. It's a signed for item, the only proof would be the signature, that is what they are trying to get. I'm sure you will disagree regardless but just saying an item has been signed for means nothing unless there is a copy of said signature.