in Reclaim bank & credit card charges
5 replies 1.3K views
Hi, sorry if wrong place to post. I have a quick question regarding the resolver tool as I used the tool way back in October I think and have had no contact from my bank (Co-Op). Resolver have now informed me that I can escalate my case. My question is, should I have used the resolver tool and then sent the completed forms to the bank myself or does resolver contact the bank on my behalf via the resolver tool? Hope that's clear and thanks in advance, D.
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Resolver is just an E-Mail template, it does not somehow subsequently chase your errant complaint on your behalf.
You can "escalate" your complaint to the Ombudsman, but there seems little point if your original complaint has not even received.
Complain directly to your bank
"You recently opened a case file with Co-op using Resolver. We recently discovered that a number of emails sent to Co-op were not delivered.
You are being contacted as this applies to your case. We have been working closely with Co-op to re-send the communications, which I am happy to report have now been delivered and received. You may experience a slight delay in your case but hopefully things will be back on track now!
Resolver will obviously accept no liability for any delay and why should they? It's a free "service":eek:
As already advised, avoid any third party involvement in PPI complaints, even the free ones..